Greater Cardiff Area
QA Engineer, with 5 years' experience working as part of software development teams. I have been mainly working in manual testing capacity but have expanded into automation testing using postman and playwright with typescript. For the previous ~18months I have also been operating as a scrum master for a team including myself, developers and a product owner. I regularly support others in and around the QA space and am confident in my ability to share my knowledge in a digestible way. I am known for maintaining a calm atmosphere in the team while working towards and meeting important deadlines. I take pride in identifying process issues and finding solutions to offer improvement.
- Improved the automation testing process by introducing Playwright with Typescript. - Supported members of the QA team in improving their skills in Playwright & Postman. - Lead a scrum team including 3 developers, 1 QA (+ myself) and 1 PO. - Demonstrated changes to stakeholders. Including creation of information packs for external customers to explain changes made. - Helped implement a more useable process for writing and reusing manual tests. - Attended/lead meetings about process improvement & future development. - As ‘2nd in command’ to the QA lead represented quality and testing to the wider development team, when required. - Completing release regression. - Identified and reported bugs as caught following a template agreed with the development team. - Refined and planned work for projects to help with projection of delivery timelines. - Been part of the introduction of accessibility testing and identifying tools to help with this. - Collaborated with developers on testing and bug raising processes. - Innovated new ways of approaching scrum ceremonies to get the best out of the team. - Reduced feedback loop time by encouraging earlier collaboration in the development lifecycle.
Working remotely as part of a wider development team across multiple sites and countries: - Developed the skills required for manual testing in an AGILE environment. - Wrote and executed test cases manually for both websites and internal systems. - Created and maintained a regression pack of tests, and assisted with live release testing. - When refining work items responsible for scoring for the QA team. - Demonstrated the work of the development team to the wider business and other stakeholders.
Working as part of a small team I have developed my skills in communication and organisation. By controlling our recovery operations with the DWP, other insurers and Third Parties I have helped organise and reiterate the importance of recoveries to the business. By communicating with other teams in the business I have helped increase the number of recoveries we are able to make, and by changing how we chase recoveries I've increased our productivity in this area. Over the past year I have helped to rebuild our recovery processes as it had become apparent the previous process was not fit for purpose and as such we have more than doubled the amount collected in the last calendar year.
Initially working in the Commercial PPI department I was responsible for processing the payment of refunds for successful PPI complaints. This involved a great amount of attention to detail to ensure the right amount was paid to the right place, including checking for bankruptcy and contacting external liquidators to establish the companies current status. Due to the high quality and accuracy of my work I was given the extra responsibility of checking colleagues work before the payments were made. When the workflow began to slow on the Commercial PPI front I was part of a team that floated between work streams picking up pieces of work that other departments needed in order to help them complete their processes. After this I and a number of colleagues from this team were placed on a new customer service work stream which was focused upon rectifying complaints for customers that previously had an offer of redress sent. This role involved the investigation of old cases to establish what action was needed and then the remediation of the case. Initially the remediation involved contacting the customer to see whether they were happy to accept the offer that was previously made to them, however I was part of a small group who suggested we drop this part of the process as most of the calls were unsuccessful and slowing the process down. Having helped to streamline the process and by having a high quality of work I was again asked to be part of a small number who checked colleagues work, These checks included letters, interest payments and ensuring the related tax forms were correctly completed. This role has helped me improve on my customer contact, letter writing and attention to detail skills.
This role initially involved clearing a large backlog of documentation and e-mails from clients that had been left by the previous employee. The documents had to be correctly identified and filed in order to progress cases and in many cases the client needed to be contacted in order to explain the delay and to ask for other documents that may be needed, all of this had to be done quickly and with good attention to detail in order to ensure the backlog was cleared and the newer documents weren’t being left waiting for as long. As the backlog was cleared and the flow of new documentation had reduced to a more than manageable level I looked for other jobs in the mortgage team and was given some data entry work which required a high attention to detail, this was given to me in order to relieve other members of the team who now needed to clear their work queues which had expanded as a result of the backlog clearance. Also during this role I was required to help with some basic admin in preparation for a new training scheme and during a reorganisation of the office space I helped with ensuring the movement was enacted smoothly. My role often required working with other departments in the company and helping to teach the person who was coming into the role how to do the task efficiently after I left to return to university.
Part-time job interacting with customers as part of a team and individually. Involved problem solving, stockroom and shop floor organisation, delivery reception and POS system usage.