Hong Kong, Hong Kong SAR
Experienced Information Technology Associate with a demonstrated history of working in the investment management industry. Skilled in Windows Server, Information Security, IT Operations, Active Directory, and Infrastructure. Strong information technology professional with a Bachelor of Science - BS focused in Engineering Physics/Applied Physics from City University of Hong Kong.
Duties include: ● Support and maintain the company's Windows and Citrix infrastructure ● Monitor and troubleshoot infrastructure issues to ensure high availability and performance ● Collaborate with cross-functional teams to implement new technologies and infrastructure upgrades ● Perform regular system backups and ensure data integrity ● Conduct system performance evaluations and recommend improvements ● Implement security measures and patching to protect system data and infrastructure ● Provide technical support and guidance to end-users and other IT teams ● Stay up to date with industry trends and advancements in infrastructure technologies ● Maintain up to date SOP, documentations and IT compliance
Duties include: ● Ensuring secure and efficient IT systems operations ● Build documentation and admin guides ● Supplier and Vendor Management for infrastructure Applications, systems, networks and hardware ● Ensuring that costs for IT operations are closely monitored and stay with budget ● work on all incident tickets. Responsible for all infrastructure incidents & Requests ● Support project management on delivery of projects ● Infrastructure software and hardware management ● Windows/Linux servers and systems configuration, monitoring, patching, and troubleshooting ● Azure & DevOps management for core IT services ● Enforce IT governance, help IT security manager archive ISO/IEC certificate ● O365 Management ● Treat Analysis & Forensics
Duties include: ● Maintain and optimize the Microsoft O365 platform, including user and password management, authorization rights and licenses ● Manage and maintain the cloud solution providers as the lead administrator ● Manage the licenses, backup procedures, storage and user access as the lead administrator ● Work closely with the development team to support, monitor and maintain our in-house solutions ● Design, maintain and enhance the network infrastructure ● Be responsible for Business Continuity Planning and information Security at Silverhorn ● Work closely with finance on Silverhorn IT asset management which includes both software and hardware ● Estimate and maintain the cost associated to the domain, included and not limited to software lifecycle projections ● Setup an effective end-user support management ● Build up a network of experts, related companies and mentors for knowledge acquisition and sharing of best practices
● Providing technical support and maintenance services including software, desktops, notebooks, servers, network, hardware, and solve all computer problems ● Monitoring security/network device ● Network settings, data backup and repair ● Internal system maintenance and monitoring ● Ad hoc administration related jobs
● Managing and monitoring Server daily operation including ESXI, VMware, Hyper-V, cloud server and backup program including Windows backup, Veeam, Ahsay ● Providing IT support to the customers for Windows and MacOS ● Providing IT administrative management including Microsoft Office365, Domain Control ● Providing professional IT advise about networking and security ● Constructing network diagrams and settle network problems