Cairns, Queensland, Australia
• Assisted prospective students by addressing inquiries via email, ensuring accurate information about university life. • Developed comprehensive resources and guides to facilitate new students' transition to university. • Collaborated with team members to enhance communication processes, consistently exceeding KPIs.
• Managed lotto sales and ensured compliance with regulations, enhancing customer trust and satisfaction. • Handled parcel services, including sorting and posting, customer enquiries, other convenient services (passport service, mail service, photo service and Consulate service. • Provided exceptional customer service, resolving complaints and fostering relationships with various stakeholders.
• Assisted in filing tax returns for individuals and businesses, ensuring compliance with regulations. • Prepared Business Activity Statements (BAS) to support clients in meeting their tax obligations. • Gained proficiency in accounting software including MYOB and Ledgercat, enhancing operational efficiency.