Santiago Metropolitan Area
I've been working for more than twelve years with IT, as a Helpdesk Agent, SysAdmin (specially cloud computing), Software Developer, CCTV/Networking contractor and in SRE. I also enjoy learning and talking about economics, politics and health.
Phantom Wallet Support Engineer
- Implement microservices monitoring and dashboards in Kubernetes with Prometheus, Loki, Grafana / NewRelic stack, using PagerDuty or SNS alerting - Implement monitoring and alerts in AWS Cloudwatch - Create postmortems for major incidents - Troubleshoot APIs, deployment and networking - Troubleshoot Gitlab CI/CD Pipelines - Manage Gitlab Repos - Implement Bitbucket repo and Bitbucket Pipelines PoC and migration evaluation - Manage Grafana users/permissions - Manage Vault policies and secrets - Deploy and manage Jira Service Management (ITSM) according to internal needs - Create CI/CD, SysAdmin and basic troubleshooting documentation - Manage AWS Cloud Resources (specially Route 53, EC2, VPCs, S3, VPNs, Transit Gateways, Cloudwatch, RDS, Synthetics, Lambda monitoring related functions)
- Helpdesk Agent - OnCall Agent - SysAdmin (mainly Linux CentOS, Ubuntu, Windows Server 2008/2012) - Scripting in BASH and Python - Manage monitoring with Nagios-Icinga2-Prometheus-Telegraf - Manage Grafana Dashboards - Manage Openstack based commercial cloud platforms - Infraestructure administration with AWS, GCP, Openstack - Zimbra, Postfix/Exim+Dovecot email server administrator - Manage Bacula 9 backup server - VestaCP, Nginx, cPanel, MySQL - Docker: deployment and troubleshooting - Manage Helpdesk SaaS Freshservice and OTRS. - Create documentation for Level 1 and 2 support agents
Networking and CCTV Field Technician
Helpdesk Agent, CCTV and Networking Field Technician. Project Manager, direct interaction with customers. Manage budgets and estimates.