Tucson, Arizona, United States
As a passionate M.S. Marketing student at the University of Arizona’s Eller College of Management, I’m focused on building a career as a Marketing Specialist who connects data, creativity, and strategy to drive measurable growth. I bring over two years of experience in partner operations, customer engagement, and data-driven marketing at leading global companies including Bolt Food, Wolt, and Turkish Airlines. At Bolt Food, I analyzed weekly performance data using Excel and the Bolt platform to identify efficiency gaps and improve service quality across dozens of partner accounts. I further enhanced partner satisfaction by collaborating on menu updates, promotions, and weekly adjustments - ensuring high operational standards and brand consistency. In my role as Partner Operations Coordinator, I also signed 50+ partner contracts, managing financial processes like payment scheduling and promotional budgets to support sustainable growth. I’m passionate about leveraging analytics, digital tools, and storytelling to design marketing strategies that truly resonate with audiences. My approach combines creative problem-solving with a rigorous data mindset, helping brands make smarter, customer-centric decisions. Specialties: Marketing analytics, customer engagement, brand strategy, CRM, KPI optimization, Excel, cross-functional collaboration, bilingual communication (English, Spanish, Russian, Turkish, Azerbaijani, Lezgin).
Supported the Arizona Athletics Marketing team during Women’s and Men’s Basketball, and Softball games by assisting with fan engagement activities, including greeting fans, distributing giveaways, providing game information, and interacting with attendees to enhance the game-day experience.
• Independently delivered Spanish instruction to 25+ students per section across multiple semesters, supporting 200+ total students. • Increased student retention and participation by 15% through personalized feedback, engagement strategies, and inclusive classroom practices. • Managed grading, attendance, and academic records with 100% on-time submission accuracy, supporting departmental operations.
• Managed end-to-end onboarding for 100+ SMB restaurant partners, from contract signature through account setup, menu ingestion, integration testing, and go-live. • Conducted daily outbound calls to accelerate onboarding timelines, resolve setup issues, and provide partner guidance. • Configured accounts for optimal menu visibility, pricing accuracy, and operational compliance. • Partnered cross-functionally with Sales, Operations, Product, and Marketing teams to troubleshoot blockers and scale onboarding processes. • Trained restaurant owners on platform features, order workflows, and growth strategies. • Coordinated launch readiness activities including menu optimization, onboarding documentation, and performance validation. • Improved partner availability to 92% (+11%) by resolving onboarding configuration gaps and operational issues. • Increased partner revenue by 24.2% through early optimization, menu improvements, and post-launch support. • Maintained accurate onboarding status tracking and partner records to ensure timely activation and reporting visibility.
• Handled 100 - 120 daily multilingual client interactions, improving CSAT from 80% to 92% through effective problem solving. • Partnered cross-functionally with sales, operations, and product teams to scale processes and improve advertiser experience. • Identified, investigated, and escalated 150+ fraudulent couriers, reducing refunds from non-ordered transactions by 20% and protecting platform revenue. • Managed Bolt Food’s Instagram account (boltfood_az), engaging with customers through comments and messages to improve brand visibility.
• Managed 100-120 daily queries from customers, restaurants, and couriers, skillfully multitasking to resolve issues and exceed expectations. • Proposed workflow improvements that enhanced response speed and service quality, reducing team workload. • Played a key role in building a high-performing support team, balancing multiple responsibilities and fostering teamwork during rapid company growth.
• Managed 150 - 200 customer interactions daily, delivering personalized solutions in a KPI-driven environment. • Improved customer satisfaction from 75% to 90% through effective objection handling and service recovery. • Balanced efficiency, quality, and customer experience in a high-volume sales-adjacent role.