Greater Guildford Area, United Kingdom
A conscientious and professional Deputy Payroll Manager with over 11 years’ experience, in both bureau and in house payroll. I am well organised and highly driven and go about all my tasks within efficient precise approach in order to yield excellent results. Within my latest roll I have also developed project management skills to insure that the payroll department is ready to re-act in timely manner in an ever changing business sector as employee pay is always a high priority within any business.
Responsibilities: • Manage and coordinate a team of 5 operatives within the day to day activities of In-House Payroll Department reporting direct to Payroll Manager. • Coordinate the setup of all new business acquisitions to the ABM payroll in order to insure a smooth transition across to a new company and alleviate any issues before they occur. • Managing changes within the Payroll Company Setup such as disconnection from HR.Net to an ADPf standalone system and changes within pay frequency. • Handling a payroll of 5,500 employee's within a team of five directly and dealing with any escalations from either an employee, manager, senior manager or directors. • Writing of bespoke reports so information required by senior management and directors is available upon request. Experiences Gained: • Coordinating a team to efficiently to achieve the day to day goals of the payroll department insuring all operatives are paid in accurate and timely manner. • Dealing directly with all the queries from Directors to Employees. • Learning how to manage changes on mass basis continuously to improve the day to day business operations. • Teaching new managers the day to day payroll process in order to assist the monthly payroll process to insure a timely and accurate pay for all operatives. • Great adaptability to new payroll software including both Moorepay and SAGE Achievements: • Successfully managed the below changes: 1. Moved all employee’s from a 4 weekly payroll to monthly payroll. 2. Taken 300+ employee’s from 2 weekly Payroll on Sage across to monthly payroll on ADPf 3. Supervised changing payroll from being HR.Net / ADPf to be a standalone payroll system. 4. Taken 650 employee’s from a monthly payroll on Moore Pay across to monthly payroll on ADPf.
Responsibilities: • Coordinate the setup of all new business acquisitions to the ABM payroll in order to insure a smooth transition across to a new company and alleviate any issues before they occur. • Managing changes within the Payroll Company Setup such as disconnection from HR.Net to an ADPf standalone system and changes within pay frequency. • Handling a payroll of 4,000 employee's within a team of five directly and dealing with any escalations from either an employee, manager, senior manager or directors. • Writing of bespoke reports so information required by senior management and directors is available upon request. Experiences Gained: • Dealing directly with all the queries from Directors to Employees. • Learning how to manage changes on mass basis continuously to improve the day to day business operations. • Teaching new managers the day to day payroll process in order to assist the monthly payroll process to insure a timely and accurate pay for all operatives. • Great adaptability to new payroll software including both Moorepay and SAGE Achievements: • Successfully managed the below changes: 1. Moved all employee’s from a 4 weekly payroll to monthly payroll. 2. Taken 300+ employee’s from 2 weekly Payroll on Sage across to monthly payroll on ADPf 3. Supervised changing payroll from being HR.Net / ADPf to be a standalone payroll system. 4. Taken 650 employee’s from a monthly payroll on Moore Pay across to monthly payroll on ADP.
Responsibilities : • Coordination and management of a bureau payroll department to insure entire payroll function including peak periods is completed for several multinational clients so client payrolls are completed accurately and on time. • Manage and supervise direct reports within the Payroll Team. Assist with administering payrolls, month end consolidation and processing support as required. • Ensuring legislative payrolls laws are applied in compliance with both internal and external auditing requirements such as annual leave, statutory leave, NIC and tax • Constant participation in both Kaizan and product enhancement meetings to insure both the product and service continually improved so market leader status was continued within the industry • Agreeing service levels with clients and insuring these are upheld by my direct reports and being a point of issue escalation for anything my direct reports were unable to deal with personally and creating a world class service environment Experiences Gained • Learning to manage a team effectively so the goals of the team are achieved in this case all clients payrolls processed on time and accurately • Setting client expectations to be both realistic and achievable to insure client satisfaction is always gained and exceeded • Excellent Microsoft office skills especially Excel • Training skills so all new team members can get up to speed as quickly as possible • Effective communication and team working skills Achievements • Two senior management awards for outstanding customer service when sorting client issues • High net promoter scores from my clients leading to client retention and new sales for the company.
Responsibilities • Responsible for overall coordination and evaluation of the Stock Room, including incoming and outgoing inventory dealing with suppliers to increase efficiency • Insuring all top selling inventory is in stock to maximise profitability • Handling back of house telephone enquirers • Serving customers in store and at the point of sale Skills Acquired • Excellent customer service including several 100% scores by mystery shoppers • Inventory managment