Greater Phoenix Area
As an IT Support Analyst at Grand Canyon Education, Inc., I provide technical support to university staff by troubleshooting and resolving hardware, software, and network issues. I also assist with the installation, configuration, and maintenance of computer systems, peripherals, and software applications. Additionally, I collaborate with IT teams to implement technology upgrades and patches, improving security and system reliability for staff. I recently earned my Bachelor's degree in Cybersecurity from Grand Canyon University, where I studied various aspects of cybersecurity, including threat intelligence, incident response, and risk management. I have also earned certifications in Client Pro and Linux Pro from TestOut Corporation, and Threat Intelligence Support Unit from Arizona Cyber Threat Response Alliance Inc. My goal is to leverage my skills and knowledge to protect organizations from cyber threats and ensure their digital safety whether in Cybersecurity or Information Technology roles.
• Provided technical support to university staff by troubleshooting and resolving hardware, software, and network issues, ensuring minimal disruption to daily operations. • Assisted with the installation, configuration, and maintenance of computer systems, peripherals, and software applications to enhance functionality and efficiency. • Collaborated with IT teams to implement technology upgrades and patches, improving security and system reliability for staff. • Educated users on IT best practices and security protocols, promoting digital literacy and proactive technology use.
• Provided technical support to university staff by troubleshooting and resolving hardware, software, and network issues, ensuring minimal disruption to daily operations. • Assisted with the installation, configuration, and maintenance of computer systems, peripherals, and software applications to enhance functionality and efficiency. • Collaborated with IT teams to implement technology upgrades and patches, improving security and system reliability for staff. • Educated users on IT best practices and security protocols, promoting digital literacy and proactive technology use.
Ensuring the safety of Undergraduate Students as a Residence Hall Floor Supervisor by enforcing University and Residence Life policies. Providing excellent customer service, personal and inter-relational counseling, and emergency response support to students. Designing, coordinating, executing bi-weekly events, and creating informative bulletin boards and flyers to foster a sense of community among students and address concerns.
Helped run and manage the business while the owner was not present. Interacted with customers, made pizzas, answered phone calls, and operated a cash register. Kept all employees on task and upbeat to give customers a great experience.
Redesigned a Cyber Warfare Range to make it open to the public out at the AZTechCelerator located in Surprise, AZ. Created a network, repaired and built computers, designed a topology of the created network, and helped the public learn and practice Cybersecurity through Windows, Linux, and Cisco.