Altamonte Springs, Florida, United States
Responsible of running and maintaining the AR aging report on a daily/weekly basis for a 300+accounts portfolio while nurturing professional business to business relationships with clients. • Collected, posted and reconciled payments due by clients as contacted in a timely basis and accurately. • Assisted in resolving disputes and discrepancies by working closely with the Operation/Customer Service, Sales, Technology and other related areas in the company. • Reported balances to Management Team twice a week and any issues daily. • Negotiated with clients to resolve account delinquencies, earning client trust while maintaining company loyalty. • Achieved weekly collections goal 95% of the time. • Always available to provide new team members and other departments support and training on our internal systems, policies and procedures.
Assistance in the research and resolution of disputed cardholder transactions according with the card industry regulations and procedures. • Extensively researched, organized and uploaded supporting documentation into Ingenico, World Pay and American Express chargeback & retrieval systems. • Answered to consumer questions regarding their credit card charges using the data available in the Ingenico, World Pay and Verisign portals as support.
Customer-centric, bilingual (English & Spanish) call center representative in an inbound and outbound call center. • Provided full customer service for all travel agents within team’s market and all direct consumers. • Checked and replied to all email inquiries from travel agents and their guests. • Received, actioned, followed-up and replied to all agent requests including, but not limited to booking amendments, special requests and other incidences prior to, during and post travel. • Assisted with accounting and customer service reconciliations by corresponding with agent and or hotel. (i.e. no shows, rate adjustments, refunds, early checkouts, relocations, etc.).