San Francisco Bay Area
I’m a Customer Success professional who thrives in roles where strategy, partnership, and problem solving come together to create meaningful business impact. My experience supporting enterprise organizations in LinkedIn’s Academic Vertical has shaped how I approach every customer relationship. I focus on understanding the real challenges behind the data, building trust with stakeholders, and guiding teams through change with clarity and confidence. I’m motivated by work that helps organizations transform the way they develop talent and adopt new technology. I enjoy uncovering opportunities for growth, aligning cross‑functional partners, and creating experiences that make it easier for customers to reach their goals. As I look toward my next role, I’m excited to bring my background in customer success, relationship management, and strategic execution to a team that values innovation and continuous improvement. I’m especially drawn to environments where I can help shape solutions, elevate customer outcomes, and contribute to a culture that puts people and impact at the center.
• Spearheaded customer success initiatives for Enterprise clients in the Academic Vertical at LinkedIn. • Transformed complex business challenges into scalable, data-driven strategies that enhanced product adoption. • Strengthened executive relationships and optimized product utilization to drive measurable revenue impact. • Fostered cross-functional collaboration to guide customers through meaningful change management.
I successfully drove business growth at LoopUp through proactive outreach and account management. • Cold and warm called over 100 accounts daily, enhancing client relationships and engagement. • Developed new accounts using innovative networking and content marketing strategies. • Created sales opportunities through direct selling, telephone outreach, and email campaigns.
I effectively managed operations at Abercrombie & Fitch, driving team performance and customer satisfaction. • Addressed customer concerns and tracked sales volume to optimize daily operations. • Conducted interviews and managed staffing goals to build a strong team culture. • Audited schedules and task hours to ensure efficient use of resources and time.
I effectively contributed to the admissions team at the University of California, Riverside, enhancing the experience for prospective students and their families. • Conducted marketing phone campaigns to attract and inform potential applicants. • Answered inquiries and provided guidance to parents and future students, fostering a welcoming environment. • Managed the SIS database, ensuring accurate updates of student applications and counselor assignments.
I successfully contributed to the planning and execution of the Spring Splash music festival at UC Riverside. • Engaged local sponsors to secure valuable donations, enhancing the event's offerings. • Organized and set up sponsor booths, ensuring a seamless experience for attendees. • Developed strong communication and coordination skills while working with diverse stakeholders.
I effectively contributed to the marketing efforts at the Port of Oakland, focusing on aviation-related initiatives. • Managed and enhanced the social media strategy for Oakland International Airport, increasing brand visibility. • Analyzed aviation flight data to compile insightful reports for management, aiding in decision-making. • Conducted surveys to gauge consumer preferences, providing actionable insights for transportation strategies.