United Kingdom
My experience includes managing customer voice and outreach programs; spanning advisory boards, focus groups, customer interviews, user research and survey programs. I am passionate about building best-in-class customer feedback channels to provide actionable insights to internal teams and therefore enhancing the customer experience.
Establish and run net-new customer roundtable programs Create and manage Oracle survey call-back program Analyse NPS and customer satisfaction datasets Interview customers to gain deeper insight to their experience Ad-hoc customer/partner engagement initiatives Create and moderate on-line customer community Trusted advisor to product, engineering and leadership teams
Build relationships with clients and stakeholders Coordinate and own customer/partner roundtables Manage event logistics Present post meeting feedback
Manage all clients events Manage and mentor Client Team Support Team Point of contact for clients Project manage complete upgrade of corporate website Write and proof read marketing materials and press releases Responsible for keeping corporate website up to date Project manage upgrade to a new CRM system Responsible for travel expenditure and policy Responsible for Client Team expenditure budget Produce monthly KPI's for Board and Excutive Team
Managed office re-design and move Organised Board and Committee meetings Support Consultant Relationship Responsible for travel bookings Produce marketing materials PA to Deputy CEO/ Client Team EVP Complex diary, expense and executive communications