Singapore
I am an experienced HR and Operations Manager with a background in managing preschools, fitness centres, and corporate offices. I specialise in streamlining processes, improving employee engagement, and developing HR frameworks that support business growth and compliance. With over 8 years of experience, I have overseen recruitment, work pass applications, medical and liability insurance reviews, policy implementations, and strategic partnerships with vendors. I am also passionate about people development, from onboarding to retention, and believe in leading with empathy, structure, and accountability. Most recently, I have been supporting Little Paddington Preschool in shaping its HR practices, enhancing employee experience, and ensuring operational excellence across multiple branches. Currently pursuing my MSc in Human Resource Management & Organisational Psychology to enhance my capability in behavioural insights, workforce planning, and strategic HR leadership. Let’s connect if you’re looking for someone who blends people-centric HR with operational insight to drive meaningful results!
Lead and execute HR strategy and operations across multiple preschool branches, while also partnering with operations, finance, and marketing teams under one roof. Act as a bridge between business functions, ensuring alignment of people, processes, and goals. Key Contributions: 1） Strategic HR & Workforce Planning: Partner with leadership and principals to forecast staffing needs, allocate manpower, and support succession planning and organizational design. 2） Operations Support: Oversee staff deployment across branches, ensuring compliance with ECDA/ministry licensing requirements and service quality standards. 3) Policies & Compliance: Standardize HR policies and SOPs across campuses; ensure alignment with MOM, CPF, and ECDA guidelines. 4) Recruitment & Onboarding: Manage end-to-end recruitment and onboarding processes, improving candidate experience and hiring efficiency. 5) Employee Engagement: Launch pulse surveys, recognition programs, and workshops; act as first point of escalation for employee relations matters. 6) Compensation & Benefits: Oversee payroll, increments, allowances, and insurance; conduct benchmarking to ensure internal equity and market competitiveness. 7) Finance Collaboration: Review and verify manpower invoices; track HR expenditure, manage budgets, and recommend cost efficiencies. 8) Marketing Support: Liaise with teachers and campus teams to coordinate video shoots, staff features, and marketing campaigns to strengthen brand visibility. 9) HR Data & Analytics: Maintain HR dashboards and reports on headcount, turnover, and recruitment trends; provide insights to guide leadership decisions.
Oversee daily operations across four preschool branches, driving strategic initiatives to elevate educational quality, operational efficiency, and stakeholder engagement. Spearhead cross-functional projects including playground development and business systems review, while enhancing communication flows between parents, educators, and internal teams through digital and process improvements. Key Contributions: 1) CRM System Exploration & Proposal: Led in-depth research and vendor consultations to assess CRM platforms tailored to organizational needs. Facilitated cross-departmental engagement to identify communication gaps and system requirements. While implementation was deferred due to budget considerations, the groundwork laid a solid foundation for future digital transformation. 2) HR Recruitment System Proposal: Collaborated with internal stakeholders and external vendors to evaluate and recommend a centralized hiring system. Streamlined recruitment workflows and assessed tools to improve candidate tracking, consistency, and hiring efficiency. Proposal remains under consideration for future rollout. 3) Asset & Stock Management System Implementation: Successfully introduced a unified inventory and asset registration system across all campuses. Improved process visibility, accuracy, and compliance while optimizing resource allocation and usage tracking. 4) Policy & Risk Management Review: Conducted a comprehensive review of key organizational policies, including cybersecurity protocols, staff medical plans, Directors & Officers (D&O) liability, Work Injury Compensation (WIC), and student accident coverage. Engaged with various insurance agents to compare offerings and align coverage with market benchmarks and organizational needs. Evaluated both premium structures and policy benefits to ensure optimal protection and long-term sustainability.
* November 2020 - Current* Given the opportunity in managing members experience. * May 2018 - November 2020* Setting up the third branch in Singapore * Jun 2016 - May 2018* Setting up the second branch in Singapore Selected to be the main personnel in setting up the second branch in Singapore. Plan of gym layout in maximising club capacity and aligning with safety regulation. Procuring equipment from Italy. Annual budgeting. Manpower planning and recruitment process of staffs. Carry out necessary training for operation purposes. Liase with various contractors on regular maintenance. * May 2015 - Jun 2016* Over seeing daily operation as a shift manager. Manpower allocation. Improving members experience. Safety check for operational standard.