Rio de Janeiro, Rio de Janeiro, Brazil
Senior Infrastructure Analyst with over 20 years of experience delivering Level 2/3 support, escalation management, and administration of medium-to-large Windows Server environments including Equinix Datacenter and Rede D’Or. Specialized in Microsoft 365 administration, including Intune device management, Windows Autopilot deployment, configuration profiles, baseline and compliance policies, app deployment, and update rings. Comprehensive experience in Purview governance with retention/sensitivity labels and DLP for Exchange/Teams/Endpoint, Exchange Online administration, SharePoint and OneDrive, Entra ID with Conditional Access policies, and Microsoft Defender XDR. Full expertise in Windows infrastructure (Server 2000-2025) with Active Directory Domain Services (AD DS), DNS/DHCP, Group Policy Objects (GPOs) for security enforcement, IIS, Remote Desktop Services (RDS), WSUS patch management, VPN/RAS, File/Print Services, Hyper-V virtualization, Failover Clustering for high availability, PowerShell automation, and Certificate Services/PKI. Virtualization and Cloud skills include VMware vSphere and Hyper-V VM administration (provisioning, cloning, snapshots, resource monitoring), Azure hybrid integration with Entra ID sync, and disaster recovery/backup/replication strategies. Network, security, and endpoint expertise covers networking fundamentals (routing/switching/VLAN/trunking), Windows hardening via GPO security baselines/templates, ACLs/file permissions, LAPS, UAC/password policies, Linux iptables configuration, Squid proxy administration, Microsoft Defender for Endpoint, ASR rules, BitLocker with Tamper Protection, and Intune compliance integration. PowerShell automation focused on user lifecycle, file/print services, monitoring, and remote management, optimizing routines and increasing ticket resolution efficiency by 30–50%. Results-oriented professional with strong documentation habits, agility in ticketing systems, and clear, technical, accessible communication. Fluent in English and native Portuguese speaker. Certifications • MS-102: Microsoft 365 Administrator Expert • MD-102: Endpoint Administrator • MS-900: Microsoft 365 Fundamentals • AWS Certified Cloud Practitioner • MCITP (SQL Server/Windows Server 2008) • MCSE (Windows 2000/2003) • MCTS (Exchange Server 2007) • MCSA (Messaging/Security) • MCP (Windows NT 4.0) • CCNA (Cisco Certified Network Associate) • ITIL v3 Foundation
• Windows Server administration (2008-2022), including Active Directory Domain Services (ADDS), DNS, File and Print Services, VMware vSphere/Hyper-V VM administration (provisioning/ monitoring), supporting critical hospital infrastructure. • Supported and managed Terminal Server Farms with F5-BIG IP load balancer for high availability. • Participated in Microsoft 365 tenant administration: Exchange Online mailbox management, SharePoint/OneDrive site governance, Exchange Online routing; plus Microsoft Intune device enrollment/ endpoint lifecycle management. • Assisted in configuring compliance policies, Conditional Access, and security baselines through Intune and Entra ID to ensure regulatory healthcare standards. • Developed and maintained PowerShell automation scripts to streamline user lifecycle management, deployment, and maintenance tasks, reducing human error and boosting ticket resolution capacity by 30-50%.
• Managed and administered Windows Server environments (2012 - 2022) including Active Directory Domain Services (ADDS), DNS, DHCP, and File and Print Servers to support medium and large-scale enterprise infrastructure. • Administered VMware vSphere VMs (provisioning, resource monitoring, maintenance) for virtualization and server consolidation. • Implemented and enforced security compliance standards through security templates and Group Policy Objects (GPOs) ensuring enterprise-wide policy adherence. • Automated administrative and operational tasks using PowerShell scripts with resource monitoring/ remote management via WinRM/PSSessions, enhancing system reliability and operational consistency. • Advanced configuration and management of endpoint provisioning using Windows Autopilot and Microsoft Intune, including device enrollment, compliance policies, security baselines, app deployment, and security configurations; plus Exchange Online, SharePoint, and OneDrive administration.
• Infrastructure support services for Caixa Econômica Federal, a leading Brazilian federal financial institution, managing enterprise-wide Windows Server environments for multiple business units. • Administered and optimized Windows Server 2003/2008 environments, including Active Directory, DNS, DHCP, file and print services, ensuring high availability and business continuity across the organization. • Managed VMware infrastructure for server virtualization and resource optimization, supporting virtual machine deployment, maintenance, and disaster recovery procedures. • Implemented performance monitoring and application management using APM Introscope, enabling proactive identification and resolution of infrastructure bottlenecks and system performance issues. • Collaborated with cross-functional teams to ensure compliance with security policies and infrastructure standards.
• Level 3 technical support for Windows Server infrastructure, administering, configuring, maintaining, optimizing, and troubleshooting critical BPO and corporate operations systems. • Managed Active Directory infrastructure, including user provisioning, domain management, Group Policy Object (GPO) configuration, and security policy enforcement across enterprise environments. • Deployed and maintained Microsoft Forefront TMG 2010 for advanced threat protection, application filtering, and VPN management across enterprise networks. • Administered Microsoft Exchange Server 2007/2010 messaging infrastructure, managing mailbox databases, distribution groups, public folders, and email routing optimization. • Managed VMware virtualization platforms, including virtual machine deployment, resource allocation and performance monitoring. • Documented technical procedures and provided knowledge transfer to junior support staff, contributing to team development and standardized operational processes.
• L2/L3 support to over 2,000 hosting and colocation clients, ensuring high availability in hybrid Microsoft and Linux environments. • Administration of Windows and Linux servers, including Exchange Server (2003/2007/2010), ISA Server, Squid proxy, and iptables for network optimization and security. • Implementation of firewall and proxy configurations, resolution of critical incidents, and downtime reduction in enterprise data centers.