San Leandro, California, United States
Investigated and responded to customer inquiries and complaints concerning water waste, general water conservation questions including rebates and programs, provided educational material pertaining to the water conservation efforts and any applicable water retailer ordinances, and followed up regarding past complaints. Conducted water waste patrols and provided routine field services including the delivery of door hangers and educational literature. Educated the public on current water supply conditions and drought response activities. Prepared reports on investigation of complaints describing the problem, the location, and the final outcome of the investigation. Answered various questions from the public regarding water waste and water conservation programs. Confer with Management daily and in connection with unusual water waste incidents when specific case-by-case direction is necessary. Provided exceptional customer service to those contacted in the course of work. Performed related duties as assigned.
Contracted to PG&E Vegetation Management. Performed identification, inspection, and evaluation of trees and brush along utility lines and submitted inspection results with recommendations. Performed outage investigations. Patrolled distribution and/or transmission circuits and prescribed work that complies with all regulatory requirements and client vegetation management standards. Planned, directed, and coordinated the activities as well as discussed and negotiated access issues of assigned tree clearance crews. Obtained permits from all relevant local governmental, state and federal agencies. Served as a liaison between clients, tree crews, and customers.
Supervise IT Project and Relocation. Disconnect, Reconnect, and installation of various computers, servers, and related equipment. Server Room build-out for existing and Ground up infrastructuress. Training and retraining personnel in IT, PC, and server room support. Provide IT support when needed. Responsible for all documentation before and after each assignment is complete and accurate.