Washington, District of Columbia, United States
Ensuring exquisite experiences as the liaison between Members, inclusive of Residents and all resort managers and hosts. Corporate meetings and events planner for a brand-new consulting office with event and conference spaces, housing CEO and other C-Suite executives, internal and invited external guests. Assistant to the Director of Catering Sales for the iconic Ritz-Carlton, South Beach. Continuously showcasing our historic seaside art deco-inspired hotel to clients desiring a unique and flexible event venue for social and corporate gatherings. Consistently teaching new staff members the skill of mastering incognito Forbes Travel Guide evaluations and brand service standard audits. Creating "guests for life" while continuously exceeding the expectations of loyal, repeat guests. Employing upselling strategies as a Concierge, to enhance guest experiences and fulfill their envisioned luxury needs. Positive feedback and praise frequently awarded through Guestvoice Ritz-Carlton departure surveys during three years as Ritz-Carlton Club Lounge Concierge. 95%+ guest service satisfaction rating for over 2 ½ years with Celebrity Cruises as VIP Concierge