Frankfurt, Hesse, Germany
Working Student in Corporate Marketing (Digital Systems & Transformation) at Samsung Electronics. Currently enrolled in a Master’s degree in Management. In my current role, I work on workflow automation (RPA) and CMS-based content management in a corporate environment, with a focus on improving operational efficiency through structured digital processes. Background in Business Administration and Economics (B.Sc.).
• Support of project management activities within Corporate Marketing • Development and testing of automated workflows using RPA-based process automation tools • Creation and maintenance of website pages and registration forms within internal CMS environments • Structuring and maintenance of digital content and assets
• Review and recording of incoming invoices • Forwarding of invoices to responsible departments and budget owners • Support of approval and payment processes • Clarification and reconciliation of invoice discrepancies
• Creation and management of job postings for company website and social media channels • Maintenance and updating of employee qualification matrices • Digitalization and administration of HR documentation • Support of daily operational HR activities
• Handling of complex customer inquiries within second-level support • Direct communication with customers to analyze and optimize user experience • Development of solution-oriented and comprehensible responses to technical and application-related issues • Documentation and forwarding of technical feedback to improve product and service quality • Close collaboration with IT to derive improvement measures
• Telephone-based customer support and handling of customer inquiries • Written communication with customers via email