Ho Chi Minh City, Vietnam
Extensive experience across UI/UX Design and Product Management fosters a holistic perspective and strong product mindset. Proven ability to solve problems by collaborating effectively with cross-functional teams to devise and execute solutions. Highly dedicated to user-centric design, focusing on uncovering user insights (JTBD) through various methods, including A/B testing and internal discussions for hypothesis validation. *Interests* - Product development from MVP to optimization when scale up - Team coordination (from business needs, users to technical implementation) - Data & AI (Data Strategy; AI/ML for industries)
Vexere is Vietnam’s leading travel SaaS platform in bus, train, flight, and vehicle rental booking. The AI & Automation team powers customer self-service at scale and drives operational efficiency across departments. Responsibilities: - Build and manage AI & Automation roadmap aligned with company OKRs. - Own backlog for chatbot, multi-agent workflows, and n8n automations. - Partner with CX, Ops, HR, Finance, IT to gather requirements and deliver high-ROI automation. Impact: - 90% chat containment on top 50 customer intents. - ≥30% reduction in manual tickets across 3+ departments via automation. - A unified KPI dashboard adopted by executives to track AI ROI.
NAAI Studio is a design & technology outsourcing company specializing in AI-driven solutions for creativity and product development. We consult and build technology products for clients in Australia, the US, and Vietnam, with a strong focus on intuitive user interfaces for POS systems, CRMs, and web/mobile applications. Responsibilities: - Explore and experiment with applying AI to design and creative workflows. - Consult with clients to define requirements and propose high-impact technology solutions. - Lead the design and development of UI/UX for POS, CRM, and digital products. - Manage outsourcing projects end-to-end, from ideation to delivery, ensuring quality and timelines.
An Khang Pharmacy is a retail chain of health care products and services. It belongs to Thế Giới Di Động group and has over 500 GPP-certified pharmacies in Vietnam. It serves customers with quality, price, professionalism and convenience. Responsibilities: - Develop and execute comprehensive marketing strategies and campaigns that align with the company's goals and objectives. - Lead, mentor, and manage a high-performing marketing team, fostering a collaborative and results-driven work environment. - Create and manage the marketing budget, ensuring efficient allocation of resources and optimizing ROI. Impact: - DAU 200,000 (hit x2 traffic target in half year) - Increased medicine categories revenue in October 2023 by 44.44% - Help operate O2O (online to offline) chain of 500 stores with many flexible business models