Lennart Broes

Strategy & Operations Director | Multi-Site Leadership | P&L Responsible | Building Strong Teams & Driving Growth

Antwerp Metropolitan Area

About

I am a strategy and operations leader with extensive experience in multi-site environments and full P&L responsibility. Throughout my career, I have combined strategic direction with operational clarity, always balancing performance and people development. I believe sustainable growth starts with shared ownership, clear expectations and leaders who feel confident to take responsibility. My leadership style is rooted in trust, transparency and accountability. I guide leaders and teams with clear direction, while giving them the space to grow in their role. For me, structure should enable people, not restrict them. With strong analytical capabilities and P&L experience, I ensure focus and clarity in execution. While performance and financial results matter, what truly motivates me is supporting leaders and teams through growth and change in a way that strengthens both engagement and long-term impact. I am particularly driven by roles where organizational development and human growth go hand in hand.

Experience

  • MAES Energy & Mobility ()
    • Retail Director
      Oct 2024 - Present · 1 yr 10 mos

      • Spearheaded strategic planning and execution initiatives to enhance operational efficiency at MAES Energy & Mobility. • Developed and implemented a responsible pricing strategy to optimize profitability across retail channels. • Led merger and acquisition efforts, ensuring seamless integration with existing operations. • Collaborated with cross-functional teams to align departmental goals and drive overall business success.

    • Retail Manager
      Jun 2024 - Oct 2024 · 5 mos

      • Provided operational leadership for 145 service stations, ensuring local accountability and operational excellence. • Drove commercial performance by guiding franchise shops and dealers to optimize their operations. • Implemented strategic initiatives to enhance service delivery and customer satisfaction across the network.

  • MediaMarkt Belgium (4 yrs 1 mo)
    • Senior manager supply chain
      May 2022 - May 2023 · 1 yr 1 mo

      - Manage all 3PLs (WH + Transport) - Last Mile Delivery - Process improvement - P&L BELUX - Responsible Logistic Admin team, Transport Manager, Process Specialist - Set up claims processes

    • Chief Customer Officer
      Oct 2020 - May 2022 · 1 yr 8 mos

      • Oversaw the operations of two retail stores, ensuring alignment with national strategy. • Drove commercial performance through effective team development and customer experience initiatives. • Implemented customer experience enhancements to elevate service standards and satisfaction.

    • Chief Customer Officer / Storemanager
      Feb 2020 - Sep 2020 · 8 mos

      Storemanager

  • Carrefour (7 yrs 7 mos)
    • Winkeldirecteur
      Apr 2018 - May 2019 · 1 yr 2 mos

      • Led large-scale retail operations at Carrefour, ensuring operational stability and effective social dialogue. • Managed HR responsibilities and P&L, driving expansion projects. • Fostered a collaborative environment to enhance team performance and customer satisfaction.

    • Adjunct-directeur
      Jan 2016 - Mar 2018 · 2 yrs 3 mos

    • Depot Manager
      Nov 2011 - Dec 2015 · 4 yrs 2 mos

  • Cargo Duty Manager at Aviapartner
    Apr 2011 - Aug 2011 · 5 mos

  • Afdelingsmanager Kade at Oxylane Group (Decathlon)
    Aug 2008 - Mar 2011 · 2 yrs 8 mos

    - recruitment of new employees - evaluations of employees and responsables - creating work schedules for my team - client contacts - KPI's follow-up + improvement strategies - negotiations of the new transporting contracts - LEAN managment - analysing the working process