Ireland
I'm a Senior Community Manager with 15 years of experience in the Gaming Industry and a passion for games and communities. As an avid player, I provide both strategic thought and creativity. This balance helps me craft compelling community plans that drive interest, engagement and above all: trust. I also love leading teams and projects, tinkering, and elevating everyone to their full potential. I engage daily with players, press, and content creators, staying connected with the community to understand their needs. Internal communications are also my forte, ensuring our key relationship works and teams stay aligned. ▲ 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐭𝐲 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 → Full lifecycle expertise: pre-launch, launch, post-launch → Active community building across forums, social platforms, Discord, Reddit → Led a team of 100 Behind-The-Scenes volunteers for CitizenCon 2954 (3,000+ attendees) → Escalation and moderation workflows; behavioral systems and gamification → Listening, analysis, and frontline engagement across all channels ▲ 𝐂𝐨𝐧𝐭𝐞𝐧𝐭 & 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧 → Strategic comms planning across owned and earned channels → Strong copywriting skills, localization FR/EN, SEO Meta Taxonomy → Creation and delivery of dev blogs, community updates, contests, roadmap beats, and community events → Graphic content production, media kits, tone/voice guidelines ▲ 𝐒𝐭𝐫𝐚𝐭𝐞𝐠𝐲 & 𝐈𝐧𝐬𝐢𝐠𝐡𝐭𝐬 → Roadmapping, sentiment tracking, benchmarking, KPIs → Community Sentiment & Metrics reporting to stakeholders → Policy design and community guidelines ▲ 𝐋𝐞𝐚𝐝𝐞𝐫𝐬𝐡𝐢𝐩 & 𝐂𝐨𝐥𝐥𝐚𝐛𝐨𝐫𝐚𝐭𝐢𝐨𝐧 → Team leadership and mentoring for CMs, Moderators, and Social teams → Cross-team alignment with development, publishing, support, and PR → Internal comms liaison, ensuring community needs flow effectively across departments ▲ 𝐓𝐞𝐜𝐡𝐧𝐢𝐜𝐚𝐥 & 𝐓𝐨𝐨𝐥𝐬 → Data collection, analysis pipelines, and reporting structures → Tool evaluation, workflow optimization, and escalation process → Technical support collaboration and issue tracking ▲ 𝐁𝐮𝐬𝐢𝐧𝐞𝐬𝐬 & 𝐄𝐯𝐞𝐧𝐭𝐬 → Influencer programs, press engagement, and event coordination → Strong presence at live events and online broadcasts → Twitch Partner (2,000+ hours), YouTube episodes, hosting shows → Discord Partner; built & managed communities for Baldur’s Gate 3, Crusader Kings III, Wolcen, Tin Can, and more Not interested in NFTs, Metaverse, Mobile, Blockchain. I focus on Multiplayer games for PC. 𝐍𝐞𝐭𝐰𝐨𝐫𝐤 𝐀𝐝𝐝𝐢𝐭𝐢𝐨𝐧: I only accept people I have worked with.
◘ Leading community strategy for Star Citizen and Squadron 42 with the Publishing Team, I drive player engagement across our Dev Blogs (Comm-Links), on Reddit, Discord, and on our proprietary forums (Spectrum) while supporting high-impact content such as our various Twitch livestreams, YouTube episodes, dev blogs, and community updates & contests. I oversaw a team of ~100 Behind The Scenes volunteers for CitizenCon 2954, and participated in the organization of CitizenCon Direct 2956 in Paris, France, contributing to large-scale events executions. I supported the launch of major updates from 3.20 through 4.7, fostered positive relations with content creators and assisted events across Europe, while consistently delivering exemplary performance in all of my tasks and initiatives. I have reworked many internal processes and reports to improve their efficiency, and created new programs to the benefit of the company and the community. → 𝘔𝘪𝘭𝘦𝘴𝘵𝘰𝘯𝘦𝘴: ○ Updates: Alpha Live 3.20 through Alpha 4.8, 14 major updates including many minor updates ○ Events: Bar Citizen Paris 2023, CitizenCon 2953, Bar Citizen Dublin 2023, BE@Con 2024 Liège, Bar Citizen Lyon 2024, International Bar Citizen Manchester 2024, Bar Citizen Manchester 2024, Bar Citizen Lyon 2025, International Bar Citizen Manchester 2025, CitizenCon Direct 2955 Watch Party Paris, Bar Citizen Paris 2026
◘ Owned pre-launch community operations for Baldur’s Gate 3, blending dev blog creation, fan kit development, and social platform strategy. I supported Patch #9 and the polishing phase toward full release, built out analytics pipelines, and structured policies for scalable engagement. Contributed to award-winning community efforts, including recognition for Best Community Support at The Game Awards 2023, while also helping execute key events like PAX West and Panel From Hell. → 𝘔𝘪𝘭𝘦𝘴𝘵𝘰𝘯𝘦𝘴, 𝐵𝑎𝑙𝑑𝑢𝑟'𝑠 𝐺𝑎𝑡𝑒 3: ○ Updates: Early Access Patch #9, Polishing Phase & Community Feedback ○ Events: PAX West 2022, Panel From Hell Dec 2022 ○ Best Community Support at The Game Awards 2023
◘ As project lead, I wrote Elite: Dangerous guides, news, and articles in both French and English, attracting an average of 1,000 unique daily visitors and establishing the site as the most comprehensive Elite: Dangerous resource. I managed community, editorial, and communications with Frontier Dev and partners, overseeing social media strategy across platforms, and leading a team of nine. I also actively participated in major events like Gamescom, Elite Meet, and Frontier Expo, as well as various online events and livestreams with Frontier Dev. → 𝐼 ℎ𝑎𝑣𝑒 𝑤𝑜𝑟𝑘𝑒𝑑 𝑤𝑖𝑡ℎ: Frontier Developments.
𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐭𝐲 𝐌𝐚𝐧𝐚𝐠𝐞𝐫 - 2019-2022 ◘ Ran multi-discipline communications and community efforts for AAA and indie clients across full lifecycle launches. I led creative strategy, sentiment reporting, localization, and influencer relations for Crusader Kings III, transitioning the brand from CK2 and supporting six major updates post-launch. Other roles spanned content development, mentoring, teaching, and localization for clients. Delivered scalable strategies and hands-on support across titles, tools, and international teams. ► Contracted by: ○ Paradox Interactive, Community Management | Creative/Strategy/Engagement – Crusader Kings III – 2019-2022 → 𝘔𝘪𝘭𝘦𝘴𝘵𝘰𝘯𝘦: CK2 transition to CK3 – Monarch's Journey → 𝘔𝘪𝘭𝘦𝘴𝘵𝘰𝘯𝘦: Royal Edition cycle CK3 – Pre-Launch, Launch, Post-Launch with 6 Major Updates ○ Tin Can Studio, Community Management | Mentoring – Tin Can – 2021-2022 ○ Wolcen Studio, Community Management | Strategic/Business – Lords of Mayhem – 8 months ○ Next-U, Education teaching | Communications & Marketing – Social Media Marketing – 15h classes for 40 students ○ WowisClassic, Writing/SEO EN/FR – Dozens of News articles, 4 months ○ Massive Miniteam, Community Management | Mentoring – 10h Support Cmty team ○ Lumi Interactive, Localization EN→FR – 26,620 words total ► I have also created content with Frontier Developments, Blizzard, ArenaNet, Ubisoft, Carbine Studios & Electronic Arts.
◘ Supported Tableau’s global user base through expert-level community engagement, forums administration, and technical escalation. I created and maintained high-quality knowledge content, managed Jive platform anti-bot systems, and handled VIP programs like Tableau Ambassadors. Delivered event presentations across five cities, drove content for multiple product versions, and earned Bronze Certification as the company’s first Associate-level qualified community engineer. → 𝘔𝘪𝘭𝘦𝘴𝘵𝘰𝘯𝘦𝘴, 𝘛𝘢𝘣𝘭𝘦𝘢𝘶: ○ Updates: Releases of v8.0.22 up to v10.5, content preparation, communications; ○ Events: Community Booth, speech presentation during Tableau conferences: Seattle x2, London, Paris, Munich ○ Certification: Reached Tableau Bronze Certification, 1st professional grade Associate Qualification. → 𝑆𝑢𝑝𝑝𝑜𝑟𝑡𝑒𝑑 𝑃𝑟𝑜𝑑𝑢𝑐𝑡𝑠: Tableau: Desktop, Server, Online, Public, Reader, Mobile