Chicago, Illinois, United States
One of eight incoming students chosen for exhibiting exceptional academic performance and leadership potential.
· Increased customer membership by over 30 million members over 8 go-lives by guiding customer teams of 2-20 people · Elevated over 70 technical and optimization projects by collaborating with 3-50 stakeholders to define project scope, objectives, and requirements; ensuring alignment with organizational goals · Outperformed planned project objectives and timelines for over 100 internal and customer facing projects by creating customized technical solutions for project risks · Reduced manual worktime by over 100 hours per year by identifying and implementing process improvements · Achieved fluency in customer-specific needs and workflow requirements through clear communication and continuous learning for over 30 different customers Generated and presented over 20 quarterly status reports and presentations to senior management on internal customer success initiatives
Acquired business and technical knowledge along with personal growth and professional development across 80 hours of online learning developed to support students during the 2020 COVID-19 pandemic. Gained insights and advice on business, leadership, career, and communication from business executives and recognized experts.