Bethesda, Maryland, United States
Accomplished professional with extensive client services and sales success in diverse industries, including software, government contract fulfillment, and financial services. Expertise in leveraging consultative approach to establish long-term client relationships and maximize account potential. Adept at featuring products and services in on-site and online presentations. Persuasive communicator with talent for accessing and influencing key decision-makers. Noted success in leading teams to exceed business objectives. Qualifications enhanced with MBA. Specialties: Small Business Owner. Account Management • Client Relations • Product Marketing • Business Development • Post-Sales Support • Branding • Sales Cycle Management • Training • Team Leadership • Needs Assessment • Presentations
Opening May 2013. Buy, Sell and Save at Kid to Kid Kid to Kid buys and sells the best things kids outgrow. Our stores are packed with name brand kids clothes, shoes, toys, baby gear, and even maternity fashions. At Kid to Kid you'll find your favorite brands priced at up to 70% less. Earn cash up front or get 20% more in store credit when you recycle your gently used kids' stuff at Kid to Kid. This convenient buy-sell-trade system allows you to outfit and equip your kids in style. Like our page on Facebook for the latest news: Kid to Kid - Rockville, MD
Partnered with Director in leading group of 11 account representatives across North East in providing after-sales client services to all US clients. Hired, trained, and managed team while concurrently managing roster of 25 designated key Enterprise accounts. Created quarterly revenue forecasts and monitored team performance; delivered individual performance appraisals. Managed renewal pipelines; created and maintained reports; reported commissions; and maintained team documentation. Drove client retention and account renewals by providing above-expectations service. Created and delivered online and on-site training to designated key accounts. Played key role in supporting growth in sales from $5 million to $12 million annually with minimal additional cost by creating processes to manage larger client base; managed 220% growth from 250 to 550 accounts and team expansion form 5 to 11 members. Impacted capture of $50,000 revenue monthly through upselling and upgrading client base by creating metrics to analyze usage of clients and identifying clients under-using products for reach out efforts. Led team to 95% retention rate in 2007 and at least 85% retention through 2010 by building team and delivering all team training. Grew Stanford Financial account from $25,000 to $200,000 annual contract by upgrading and upselling products; upgraded and upsold multiple key accounts, including Janney Montgomery Scott and Boenning and Scattergood.
Managed and grew client base by supporting Ipreo's suite of products. Conducted client training sessions, led on-site meetings, and performed account reviews. Served as resource to clients by leveraging knowledge of Capital Markets industry. Troubleshot client issues and partnered with internal groups to achieve resolution. Collaborated with sales team to close new and renew existing business. Managed 50+ clients and 400 users. Promoted to Team Lead.
Credit counseling organization; MyVesta provides assistance with debt, credit, money, and financial problems.; Managed day-to-day personal finances for 55 clients. Paid bills for clients and tailored budget plans to eliminate debts and create new income sources. Analyzed client spending habits and counseled clients on strategies to achieve financial goals. Negotiated rates, balance transfers, and payment plans with large creditors. Exceeded billable quota by 150% by effectively managing daily financial life of 75 clients and helping clients achieve financial stability. Played key role in improving client credit scores by up to 105 points by researching errors on credit reports and by counseling clients on strategies to improve financial status. Increased efficiency and productivity by initiating and implementing improvements in work environment.
Managed government contracts in Washington DC area. Negotiated whole sale prices with paper mills and vendors to secure most competitive pricing quotes for end users. Presented bids to government agencies. Maintained accounts and acquired new accounts; managed client relationships and resolved client issues. • Grew client base by 20% while maintaining existing client relationships. • Achieved $385,000 Gross Trading Margin in 1999. • Won Ann Arundle School District bid, representing $2 million in revenue and largest bid won, by negotiating with paper mill for much lower cost on difficult-to-obtain paper.
Processed and managed sales orders, including multiple high-profile accounts. Investigated inquiries and provided timely responses to customers. Collaborated cross-functionally to ensure customer satisfaction and compliance with company regulations. Assisted customers with product returns.