Singapore
•Spearheaded strategic pre-sales engagements for enterprise accounts, guiding stakeholders from initial discovery through solution design, POV execution, and executive alignment to drive technical wins and revenue outcomes. •Crafted and delivered high-impact demos and workshops, reframing complex technical capabilities into clear, outcome-focused narratives tailored to both business leaders and technical teams. •Architected AI-driven, API-first solutions integrating RAG, MCP-based agent orchestration, and enterprise systems to solve cross-functional challenges in customer service, IT, and finance. •Advised customers and internal stakeholders as a trusted partner, aligning technical solutions with business priorities to strengthen deal strategy, increase win rates, and accelerate decision-making. •Collaborated cross-functionally with Sales, Product, Engineering, and Customer Success to refine go-to-market messaging, influence product evolution, and ensure seamless customer adoption. •Drove AI-led initiatives and proof-of-value programs, enabling scalable, secure, and governed automation through enterprise-grade integration frameworks.
• Owned and drove end-to-end pre-sales engagements for strategic enterprise accounts, leading discovery, solution architecture, demos, POVs, and executive workshops to secure technical wins and accelerate revenue. • Delivered outcome-led demos and workshops that differentiated the platform in competitive evaluations, translating complex business needs into clear value narratives for executives and engineers. • Designed AI-enabled, API-driven integration and orchestration solutions, combining RAG, MCP-based agent orchestration, and cross-system execution to solve real business challenges. • Partnered closely with Sales, Product, Engineering, and Customer Success to shape deal strategy, technical messaging, and product direction, improving win rates and time-to-value. • Led AI and MCP solution initiatives across customer service, IT, and finance, enabling secure, governed execution through enterprise integrations.
• Provided expert technical advice, proficient troubleshooting, and comprehensive analysis, while effectively communicating complex API-based concepts to non-technical stakeholders. • Facilitated client meetings to accurately capture requirements and spearheaded the solution design process, ensuring alignment with client expectations. • Collaborated with customers in developing and enhancing Workato connector capabilities through HTTP APIs,SDK, optimizing their value and functionality. • Swiftly identified, troubleshooted, and resolved customer issues within SMB environments, maintaining strong client relationships and ensuring customer satisfaction. • Actively engaged with multiple teams, including Sales, Business Development, Product, Engineering, and Customer Success, to drive product innovation and expedite the realization of the product's vision and global business success. • Served as a key contributor in supporting the APJ regions, offering dedicated pre and post-sales assistance to ensure a seamless customer experience.
-Analyzing and monitoring operational KPIs across the region -Conducting root cause analysis when operational performance fluctuates. Build up the knowledge base, i.e. the correlation between root cause and KPI fluctuation -Understanding the current systems’ capabilities and limitations, continuous improvement for systems and processes -Created dashboard for net promote score using Tableau
-Learn and understand the business process, document the business process -Use RPA software (UIpath) to develop and automate the business process. -Enhance Excel Spreadsheets -Review interns' Code
- Researched, know, and recruited appropriate expert/professional advisors for client's requests in Asia focused. - Maintained and updated profiles of clients and advisors on company's details