Tolland, Connecticut, United States
Proven human resource (HR) professional with 20 years of experience achieving organizational goals through analysis, employee engagement, process improvement, relationship management, and serving as a business partner to leadership. Influential advisor to decision makers looking to drive success through performance management, training, development, and improved employee satisfaction Skills: Employee Relations • Employment Law • Employee Training & Development • Benefits Administration • Strategic Planning & Analysis • Risk Management • Talent Acquisition & Management • HRIS Technologies • Onboarding / Off-boarding • Employee Orientation • Retention • Policies and Procedures
As an Area Human Resources Manager with Paychex HR Services, I lead and develop a high-performing team of 12 HR Business Partners who deliver strategic HR guidance to more than 1,500 enterprise-level clients nationwide. My focus is on driving client success through proactive employee relations, compliance expertise, and partnership that helps organizations thrive. I collaborate cross-functionally with client success, payroll, and technology teams to enhance service delivery, elevate engagement, and ensure clients see measurable value in their HR partnership with Paychex. Through data-driven insights and coaching, I empower my team to strengthen client retention, streamline processes, and solve complex HR challenges across multiple industries. Passionate about leadership and continuous improvement, I take pride in cultivating a culture of accountability, development, and excellence—ensuring our HR Business Partners have the tools, training, and support to make a meaningful impact for every client they serve.
• Supported complex clients by providing tailored strategic HR guidance aligned with their specific needs. • Collaborated with executive-level management to develop and execute comprehensive HR strategies. • Focused on human capital management while integrating industry-leading technologies to enhance HR initiatives.
• Provide strategic Human Resources analysis, assessment and recommendations, based upon the employee life cycle, to 160 companies with over 3,200 employees around the country. • Lead Human Resource managers through change by creating and implementing internal HR practices, policies and procedures, while understanding their impact on employees. • Conduct yearly assessments to develop action plans based upon company’s goals, legal compliance and potential liability exposure. • Deliver leadership training to companies, both virtually and onsite, on various human resources topics including performance management, anti-harassment, effective discipline, terminations, interviewing / hiring, FMLA and discrimination. • Train and develop talent acquisition programs for companies ensuring strong candidate flow based upon job analysis. • Conduct needs analysis for companies to develop and implement wellness and benefit programs to drive employee engagement and retention. • Help companies create employee policies that support compliance and consistency across the organization and multiple business units. • Teach managers how to create and implement a performance management system based upon metrics and competencies. • Consult with companies to investigate and resolve employee relations issues, harassment and discrimination claims. • Instruct HR managers on proper off-boarding procedures to limit company liability.
· Human Resource Manager for 75 salaried and non-salaried employees. · Piloted the Employee Opinion Survey’s in 2013 and 2014. · Lead training in Risk Management, Sexual Harassment and OSHA Regulations. · Promoted and trained multiple associates to leadership positions. · Interviewed, on-boarded and mentored three senior field leadership members. · Created peak business training for newly hired field leadership for the Northeast Region. · Conducted quarterly Risk Management Audits. · Managed sales and operations for a 3 million dollar location. · Tracked and monitored compliance with state and federal employment law. · Ensured strict adherence to corporate policies and procedures including mentor and training programs to communicate a clear understanding to employees at all levels.
· Human Resource Manager for 50 salaried and non-salaried employees. · Trained and promoted 2 managers and 2 supervisors to leadership positions throughout the district. · Piloted new store management structure for the company for 8 months while providing feedback to upper field leaders on successes and opportunities. · Certified in Situational Leadership II by The Ken Blanchard Company.
· Human Resource Manager for 45 salaried and non-salaried employees. · Made sales budget 3 out 4 months. · Had the largest gain in comparable sales in the district for the Thanksgiving weekend. · Promoted and trained sales associate to a supervisor position. · Successfully launched a new product initiative for the company.
· Piloted new store environment, new management/ associate roles and responsibilities and sales/ leadership training for the company. Provided weekly feedback to upper field management. · Recruited new store leadership and sales team. · Attended weekly district leadership training for 6 months. · Lead guided store visit for CEO of Gap Inc. · Acted as district lead for operational training.