San Jose, California, United States
Business operations enthusiast experienced and knowledgeable in procure-to-pay and quote-to-cash processes, Looking to ensure business excellence through a balance between process-oriented and result-oriented strategies. Regardless of my role and responsibilities, I spend extra time to learn and understand the business's products, tools, operations and, most importantly, the big picture to best align and link the finer details without compromising the business ethics. Curious in heart, adaptable in mind, and honest in work.
- Served as SAP S/4 HANA post go-live SME for a Fortune 500 Pharmaceutical company to their OTC and P2P operations. - Designed cross-functional SOPs to streamline physical and data interactions across supply chain of $1B in purchases - Maintained vendor, customer, material, plant and sourcing master data via SAP Master Data Governance to eliminate cross-functional operational friction - Led SOX Audit compliance meetings, clarifying and resolving all issues the auditors flagged - Mitigated audit deviations by identifying flaws in international operations - Built an automated, SOX-compliant inventory reconciliation tool in 4 hours to plug audit gap on $200M inventory - Recommended report enhancements to improve data accuracy and on-time completion
- Architected a Fortune 50 Tech client’s supply chain procure-to-pay process with 5 SMEs, and led the UAT for SAP S/4HANA implementation - Resolved 400+ urgent invoices (>USD 100M) within 6 weeks through in-depth learning sessions with Invoicing SMEs, scalable analytic dashboards, strategic resource allocations and decisive task delegations - Maintained client’s $500M+ semiconductor inventory within SOX Compliance by reducing process gaps, enhancing auditing dashboards, educating end users, and immediately resolving any deltas through inter-company data manipulation - Improved transaction accuracy by 40% from ~1M annual transactions through root cause analysis, prevention monitoring and solution architect proposals - Maintained vendor and material master data via SAP Master Data Governance - Problem solved complex issues by comprehending the goal, scope, roadmap and cross-functional processes between users and system - Designed an end-to-end B2B capability model to track the partner’s supply chain, partner's business operations and their seller’s integration level - Identified the system parameters holistically and developed SQL reports to automatically delegate the resolutions for simpler recurring issues - Executed SQL queries to monitor data quality, isolate anomalies, and enforce business rules and reduce inventory waste - Prioritized and scheduled post-release features to the partner's final SAP S/4 HANA Business Requirements Design
- Managed upwards, educated and trained the client’s program managers on the best end-to-end supply chain processes to minimize the friction on their supply demands - Strategized the milestones, designated project goals and delivered business solutions to optimize the client’s supply chain operations by discussing and assessing cross-functional pain points across the operations - Led meetings with stakeholders to identify the root cause and design short and long term resolutions on the EDI transactions - Trained and educated stakeholders on the process flow - Assisted in resolving executive-level escalations
- Managed the B2B EDI error resolutions and enhancements for 7 semiconductor contract manufacturers through dashboards, reports and direct messages - Resolved 99% of all issues within the 5-day Service Level Agreement via SQL and Google Sheets - Educated and trained planners on current and planned operations to ensure smooth operations - Designed and mapped company operations and resolution playbook, easing future onboardings and trainings - Managed cross-functional process enhancements by developing KPI/SLA dashboards and reports for Purchase Order Status, Shipment Status, Transaction History, Inventory Level, Inventory Turnover, Inventory Delta and Error/Root Cause Trends - Performed root cause analysis to identify the process gaps and downstream impacts, delegated the immediate resolutions, and strategized the long term enhancements - Worked on EDI 846/850/855/860/865/856/861/940/945/947
- Utilized SQL and Excel to develop a user-friendly dashboard in 4 hours, allowing our team to centralize our metrics, maintain an average of 3% inventory delta and easily mark priorities - Supported to resolve 99% of all issues within the 10-day Service Level Agreement via SQL and Google Sheets - Educated partners on the best methods to resolve issues, decreasing the number of issues created in Q3 2019 by 50% per month - Collaborated with cross-functional teams to identify, delegate and address process gaps - Analyzed and assisted process improvement projects once the hot spots for the process gaps were identified - Resolved ERP transaction errors for the client's supply chain focused on semiconductor contract manufacturing - Addressed transactions that created inventory deltas to maintain SOX compliance
1) Process Development and Integration - Enhanced biotechnology R&D sales operation’s productivity 50% from streamlining quote-to-cash processes and automating Excel reports with formulas and macros - Reduced the completion rate of all tasks by over 80% after mapping, standardizing and centralizing the growing operations and processes into Salesforce - Annexed new processes in less than an hour with the delivery of a cross-functional relational database in Google Sheets and Salesforce - Decreased the quote process for made-to-order products to take at most 10 seconds per item by writing an Excel macro that translates a request to match the company’s fields. 2) Leadership - Facilitated cross-functional discussions to reach feasible processes by detailing the needs and concerns of each participant and presenting the pros and cons in a neutral stance - Trained direct reports with a monthly increase in responsibilities for operations, analysis, and database management - Partnered with production to identify the reason for delay and recommended solutions 3) Operations - Increased the revenue line by $2 million by supporting the Sales team with collecting business intelligence and proactively working with smaller accounts - Lowered deliverable errors to less than 1% after managing 90% of all orders - Accelerated routine meetings by 30% with decisive results and action items after creating a dynamic meeting tracker - Simplified building analytical reports by cleaning data sets across the company to be scalable and developing intermediary Excel sheets - Provided business visibility by designing all canned and ad hoc Sales reports
- Primary responsibilities included sales quotation and sales operation - Provided feedback for missing input and output to generate a more accurate quotation
- Primary responsibilities included inventory release and inventory level report.