Fredericksburg, Virginia, United States
I am a People and Sales Leader . With over 20 years of experience in leadership, training, and client success. I leverage my passion for strategy, impeccable presentation, and high quality standards to plan and execute customer centric events, create customized menus, and coordinate all aspects of event logistics. I also bring my expertise in operational excellence, customer support, and continuous improvement from my Non-profit roles as the Executive Director of Open Coffee FXBG, a nonprofit for small business leaders, and the Owner of Hometown FXBG, a small business consulting firm. I am a transformational leader with a vision to develop strategic opportunities, drive client-centered innovation, and achieve organizational goals.
Open Coffee VA is a 700+ member Nonprofit for small business leaders in the Central Virginia Region. It provides a unique way to network, obtain corporate quality training, develop business acumen and engage with the community in a meaningful and impactful way. The group has a lively online presence and a weekly in person event. • Train leaders and employee base business acumen. • Perform quantitative and qualitative analysis to evaluate and diagnose business and management decisions across public, and private sectors. • Recommend near-term and long-term solutions based on evaluation results. • Implement solutions to improve business efficiency, performance, cost control, and professionalization of employee base. • Conduct one-to-one and group interviews with all levels of client business employee base to obtain accurate pictures of current business management change requirements.
• Built out team of 200+ associates across 11 states to increase knowledge, certifications, and potential while ensuring exceptional understanding of HR, talent management, and business development. • Noted for vital contributions to training and mentoring new leadership in multiple districts, boosting performance and earning commendations from executive management. • Structured unique, data-driven business plans while forging strategic relationships with 300+ community leaders and small business owners in a fast-paced, high-stress environment.
• Spearheaded an eCommerce strategy internationally, emphasizing continuous improvement. • Analyzed online marketplaces and pricing strategies to ensure maximized profitability within a dynamic market, establishing relevant standard operating procedures that were adopted companywide. • Optimized the customer journey via KPIs involving site website traffic, conversion and abandonment rates, and more. Authored a handbook to convey relevant info to staff.