Barcelona, Catalonia, Spain
Currently taking ESG courses and volunteering at SHB as sustainability advisor interests: Socially responsible investment funds, Renewable energy, Environment, Sustainable development, Human trafficking's prevention methods, International law and justice, Human rights.
Strategy development, comprehensive reporting, ESG risk analysis, carbon footprint assessment, sustainable financing, and circular economy initiatives. Adept at driving organizational sustainability through impactful strategies and meticulous analysis, with a focus on integrating environmental, social, and governance principles. Passionate about advancing sustainable practices to enhance corporate responsibility and positively impact the bottom line.
• Served as the primary point of contact for clients, ensuring the resolution of complicated technical software problems and cases. • Regularly engaged with stakeholders at all levels, from technical teams to senior management, to ensure alignment with the clients' requirements. • Implemented a systematic approach to problem-solving that reduced resolution time by 30%, ensuring client trust and satisfaction • Facilitated monthly and quarterly service reviews on performance metrics and areas for improvement. • Educated clients on new service enhancements, platforms, and processes, encouraging adoption and providing training sessions, which decreased technical incidents by 25%. • Utilized advanced knowledge of Microsoft Office, CRM systems, and other relevant tools to manage client data, analyze trends, and generate actionable insights.
Executed on weekly basis hurdles for best market strategy based on country requirements. • Maintained business relations according to the CSR strategy of the company and the contractual agreements with the clients • Organization and coordination of tours and visits of the office spaces • Adjusting the contractual agreement according to client’s necessity
Ultimately responsible for the first Corporate Social Initiative of Mobile World Congress • Acquired new participants according to the CSR goals and purpose of the event • Collaborated and communicated with institutional and private stakeholders such as Ayuntamiento de Barcelona, Mastercard, Manpower , IBM, Korean Telecom • Adjusted to the requirements of every single client to participate in the CSR initiative • Achieved sponsorship of 70.000 for STEAM workshops and children education