Layla Moreno

Student at Pickens Technical College

Aurora, Colorado, United States

About

I am a student at Pickens technical college and I chose the program Marketing because -I am passionate about learning about setup/sales -I'm open to new opportunities -I want to get better at socializing -Curiosity about how marketing works and who the target market is -Work as a team ,learning how to help and become more problem solving. -Understand hospitality more -I am thrilled to learn things -I am Bilingual I speak both english spanish and a bit of mandarin -Currently I am learning valuable information that could help me later on in life! -Market research intrigues me -I go to AWCPA to study I am a Junior currently which is why I'm interested in the business world. Overall I am ready to contribute to the Marketing and service program.

Experience

  • Trainee at Starbucks
    Aug 2025 - Present · 1 yr 2 mos

    ●​ Execute customer orders from intake to delivery, consistently ensuring high levels of satisfaction. ●​ Adapt quickly to feedback and on-the-job instructions, mastering all required job functions to improve service efficiency. ●​ Prioritize effective verbal communication and problem-solving skills to manage orders and address customer needs proactively. ●​ Process orders accurately based on detailed cup instructions, delivering a smooth and efficient customer experience. ●​ Listen patiently to customer requests and managerial direction, applying new skills rapidly to master future requirements.

  • Support Specialist at Rico Pan Bakery
    Aug 2017 - May 2019 · 1 yr 10 mos

    ●​ Proactively managed the cleanliness and sanitation of the bakery, including kitchen and front-of-store areas, by identifying and addressing cleaning needs without direct supervision. ●​ Provided essential support to bakery staff, ensuring a clean and safe working environment during and after operating hours. ●​ Maintained hygiene standards by performing comprehensive cleaning tasks, including mopping, sweeping, washing dishes, and wiping down counters. ●​ Communicated effectively with team members to coordinate tasks and prioritize cleaning requirements, ensuring smooth daily operations.