Birmingham, England, United Kingdom
Seconded from RBS to act as interim programme manager working alongside Accenture. Responsible for the day to day reporting of Ulster Banks Stabilisation Programme. Managed the Programme Office and all reporting functions. Worked alongside Accenture to ensure governance and controls were met. Accountable for a small programme team to deliver the remediation of the groups products and services.
Director of Sales and new Business. Developing new business from our network of branches and high network estate agents. Collaborating at all stakeholder levels to deliver a comprehensive solution. Generating income direct into branches from conveyancing and surveying income.
Brought in as Operations Director to implement and transform the day to day business taking it from good to great. Focus centred on creating a profitable operating structure, being customer centric. Deliver the implementation of new IT / operating systems, review people processes and build clear career paths to facilitate retention and grow talent. Oversight of £12M in revenue stream & managing complex stakeholders throughout the Group to increase cross sales. Operating in a regulated market delivering to customers in a b2b & b2c environment. Operationally located in Manchester & Cardiff but with national coverage.