Mumbai, Maharashtra, India
7+ years’ experience in Life Insurance Policy Servicing and New Business Operations | Process-driven | Compliance-focused.
Key Responsibilities (Policy Servicing & Payouts–Maturity Team) Initiating FR data and sharing it with the respective branch SPOC as per the pre-defined TATs. Share maturity FR letters to the respective team to dispatch or share the soft copy via email to customers. This is done in cases FR is raised manually in life-asia. Tracking and identifying reason for delay or non-generation of FR letter as per the TAT and Ensuring process gets completed as per pre-defined TAT and Standard Operating Procedure (SOPs). Day to day maturity Cheque payout processing as per the due date. Processing neft maturity payments basis the defined check points through direct credit process. Analyzing the maturity amount through actuarial calcy whether the policyholder is receiving the correct amount. If any difference in actuarial value then check and adjust the amount as per actuarial value in life-asia post doing FCR. Settle the customer’s outstanding loan amount through LMS system and deducting the principle loan and late interest from the maturity amount reflecting in life-asia and processing the balance maturity amount to customer’s account. Performing quarterly calcy activity so as to update the tentative maturity amount customer would be getting basis the current PTD along with the alterations and registered death policies. Monthly calcy activity is done so as to check whether the PTD has been changed so as to update correct maturity value. Monthly maturity intimation letter sent to customer for the collection of documents required while settling the maturity to customer’s account as on due date. Letters are prepared prior to 1yrs of due date as per business call. Reco of intimation generation and nkn generation of SR for maturity intimation letter. Sharing acknowledgement sms to customer post receiving the future dated maturity documents. Sharing communication letter to customer on weekly basis where policyholders opted for settlement option in ulip plan.
Key Responsibilities (Mutual Fund Process-Email Unit):- Providing quick and accurate resolution on customers query via email. Meet the target as per business requirement to achieve daily SLA. Raise the request/grievance for more assistance in customers query and highlight the case as per the requirement.
Key Responsibilities (KYC Process):- Review documents submitted along with Application for validity. Check documents as per AML and KYC grid. Check clarity and read ability of documents. Process clear cases in system for further action at UW team. Successfully processed minimum 30-40 applications on a daily basis and also more than that on closing. Raise Pending for identified issues.