United States
Experienced professional with 20+ years of healthcare experience in administrative support, phlebotomy, human resources, and office management.
Responsible for daily operations of a busy Primary Care medical practice, with a focus on delivering efficient and high-quality services for both patients and staff. Experience in managing administrative, clerical, and billing functions, as well as providing direct patient care and support. I am well-versed in key performance metrics that need to be met on a quarterly, monthly, and yearly basis. My role includes management of physicians, nurse practitioners, and ancillary staff to ensure these metrics are achieved. Responsible for reporting of metrics to Senior Leadership team, covering areas such as patient access, patient satisfaction, financial metrics, quality and safety, and staff/ coworker satisfaction.
Management and coordination of two high volume OBGYN practices. Monitor office budgets, resource utilization and initiate purchase requests. Address complex patient service issues and maintain provider and staff leadership. Manage changes such as work restructuring and technology upgrades to focus better on patient care. Maintain and foster close relationships with other departments, hospitals, medical sales reps, and miscellaneous vendors. Directly supervise all receptionists, medical assistants, and sonographers. Evaluate staff performance and motivate employees to achieve high level of productivity and performance. Recruit, interview and hire new staff. Develop procedures and training of staff on new policies. Improved work culture by fostering and engaging employee and provider relationships.
Rural Health Administrator responsible for management of the Diagnostic Center and Walk-in Urgent Care clinic. Works in conjunction with guidelines set forth by the National Rural Health Association. Management of all administrative duties for the clinic, serving as liaison to medical staff, office staff, and providers. Responsible for the completion and certification of all audits, cost reports, and state health department and CMS. Provide management of the COVID testing clinic site. Works with the State of Illinois and local area health departments to provide information relative to COVID testing financial and operational performance. Successfully submitted application for COVID Vaccine administration to the state and I-CARE, and worked with local health department directors to obtain COVID-19 vaccines for the clinic. Organized and coordinated successful COVID-19 Vaccine events on and off campus. Manages all HR functions, as well as tracking of employee time. Direct management of 24 staff members to include all clerical, nursing, and clinical teams. Direct management of 5 clinic providers. Responsible for the marketing of Rural Health and Diagnostic Center to include print, online, billboard, social media, and radio advertisement. Ensures that supplies are inventoried and ordered in an effective and timely manner. Direct report to CEO, ACEO, board members and shareholders of the facility. Submitted successful grant applications for the Provider Relief Fund (PRF) and American Rescue Plan (ARP) to obtain federal funding for the Rural Health Clinic. Super-user for the facility well versed in assisting IT department with resolution of ongoing computer, printer, phone, data, and web issues.
Responsible for providing financial assistance and advice to patients regarding medical bills. Responsible for collection of point of service payments, and time pay set-up for patient accounts that do not qualify for program assistance. Make and answer telephone calls from patients and insurance companies regarding the pre-certification process & financial assistance. Review and determine insurance benefits and patient responsibility. Responsible for screening patients by telephone and scheduling onsite appointments to complete program enrollment or hospital charity assistance. Acting liaison between patients and insurance companies; coordinating payment and answering questions from both parties. Providing patients with cost estimates prior to admission, advised on payments, and completion of time pay agreements. Established close relationships with local area Human Service Offices. Worked closely with hospital case managers, patient access managers, and hospital CFO. Posting of cash transactions to journals and/or ledgers balances entries and reconciliation of errors manually and electronically. Balancing and processing of cash deposits and remote check deposits. Reviewing of aged accounts for accuracy before writing off to bad-debt.
Responsible for screening of all self-pay patients for community assistance applications to include Illinois Medicaid, Long Term Care Assistance, Crime Victims, and Social Security Disability. Responsible for providing financial assistance and advice to patients regarding medical bills. Insurance verification and authorization of medical insurance, MVA, Liability, and Work Comp payers. Responsible for collection of point of service payments, and time pay set-up for patient accounts which do not qualify for program assistance. Make and answer telephone calls from patients and insurance companies regarding the pre-certification process & financial assistance. Review and determine insurance benefits and patient responsibility. Responsible for screening patients by telephone and scheduling onsite appointments to complete program enrollment or hospital charity assistance. Acting liaison between patients and insurance companies; coordinating payment and answering questions from both parties. Providing patients with cost estimates prior to admission, advised on payments, and completion of time pay agreements. Established close relationships with local area Human Service Offices. Worked closely with hospital case managers, admitting director, hospital CFO, and Regional Director. Billing service center became outsourced and transferred to another revenue vendor. Worked on specific project per Regional Director to clean up billing errors prior to transfer of accounts to vendor and managed existing time pay accounts. Posting of cash transactions to journals and/ or ledgers, balanced entries, and reconciliation of errors manually and electronically. Balancing and processing of cash deposits and remote check deposits. Reviewing of aged accounts for accuracy before writing off to bad-debt. Per direction of the Regional Director, assisted sister Chicago area hospital with aged accounts for program assistance.