Greater Dublin
Experienced Strategic Customer Success Account Manager with 10+ years’ experience managing relationships with enterprise and commercial customers across a variety of platforms. I thrive working in partnership with my customers and colleagues to develop strong relationships, drive product adoption and positive renewal outcomes and deliver on the roadmap to customer success.
Top Retention Performer Q4 FY24 and Q1 FY26 • Managed a portfolio of strategic accounts in EMEA, exceeding renewal targets and driving upsell opportunities. • Advised customers on maximizing their investment in DocuSign, leading to increased digitalization and ROI. • Proactively engaged with key stakeholders to prevent risks and drive growth for key customers.
- Top Multi-year performer Q4 FY21 - Top Upsell performer Q4 FY21 - Top Churn performer Q1 & Q4 FY22
DocuSign® is changing how business gets done by empowering anyone to transact anytime, anywhere, on any device with trust and confidence. DocuSign enables organizations of every size, industry and geography to make every decision, approval, workflow and signature fully digital.
Driving customer adoption of digital retail, payments and e-commerce solutions for the largest airlines across North America, Latin America and Europe.
The planning and execution of the marketing communications & business development plan for AIMS Grant and Programme Management software. Partnering with customers (public sector/NGOs/voluntary) to drive project success and turn customers into sales references. Developing and executing digital marketing strategies and campaigns. Researching potential in existing and new markets to identify partnership and sales opportunities. Building a pipeline of qualified leads.
A government sponsored initiative that matches graduates with high potential Irish companies that are looking to expand abroad. This was an 18 month programme with time spent both in the head office in Dublin and also placements in international offices in London and Singapore. I completed a postgraduate diploma course in International Business Development during this programme.