Yateley, England, United Kingdom
- Setup and managed entire in-house Microsoft Intune Environment. Consisted of Autopilot setup and Deployment, Configuration Policies, App Deployment, Device Compliance and OS Feature/Version updates. - Build, Supported Windows Server environments from OS 2003 -2022. - Implemented and maintained EMEA server patching for local and Azure environments. - Hyper-V setup and management experience. - SharePoint, Exchange Online, Teams, O365, Azure backend experience. - Project Management Experience in running and supporting lengthy and short projects to strict deadlines. - Veeam management experience. - Experience in supporting and configuring Domain controllers, DHCP servers, file servers, print server, NPS servers and backups. - Conditional Access Experience - Group policy management and DNS experience. - Experience in Setup and management of Enterprise/Azure applications. - Provided support and training as part of the first line escalation process, ensuring timely resolution of issues.
- Ticket management, responding and updating uses in a timely manager solving within SLA’s varying in hardware, software and back-end systems - Equipment building and deployment such as Laptops, Workstations and Mobiles. - Priority 1 issue support resolving issues that affect end users on a global scale. - Project management, running/working on multiple projects with strict deadlines. - Microsoft 365 – SharePoint, Azure, Exchange online support and management. - Equipment logistical management and equipment supplier handling for equipment purchases.
- Writing and producing technical documents to assist internal and external parties. - 24/7 shift support to P1 issues for customers Understanding and supporting email security methods such as SPF, DKIM and DMARC. - Proactively and reactively managing and supporting customers email and web security via Symantec email security service and web security service - Configuring email and web polices to enforce better security practises. - Valimail configuration and management - Ordering and assisting customers with SSL certificates via GlobalSign - Analysing email to validate them as safe, or dismiss them as spam - Troubleshooting website blocks and verifying false positives - Internal support for hardware and software for setup and troubleshooting. - Understanding various connection methods such as explicit proxy and firewall/VPN. - Organising and leading meetings between customers, suppliers and ourselves for support. - Training new members of staff on our systems and how to technically support customers.
- Avaya IP Office/VMPro management Installation and troubleshooting - TIM Plus & XIMA report management and setup - Windows OS\Server management and troubleshooting - 8x8 phone system management - Remote support to various customers aiming for first-time fixes - Network infrastructure troubleshooting and changes - Gamma broadband, SIP Lines and Horizon management - Equipment return, testing and replacement. - Watch Guard Changes