Lauren Franklin

VP of Customer Operations - Zapier

Spain

About

Experience

  • Zapier (8 yrs 7 mos)
    • VP of Customer Operations
      May 2025 - Present · 1 yr 3 mos

    • Senior Director of Support
      Oct 2024 - May 2025 · 8 mos

    • Director, Global Support
      Jan 2022 - Oct 2024 · 2 yrs 10 mos

  • Speaker - European Women In Tech at European Women In Tech
    Jun 2022 - Jun 2022 · 1 mo

    Created and facilitated two workshops titled No, you don't have Imposter Syndrome: Changing the narrative of self doubt to take back your power

  • Aspire Mentor at Support Driven
    Jul 2020 - Jun 2022 · 2 yrs

  • Speaker - Women of Silicon Roundabout at Women of Silicon Roundabout
    Nov 2021 - Nov 2021 · 1 mo

    Created and facilitated a workshop session titled Establishing Virtual Presence: Building Visibility in a Remote Environment.

  • Madgex ()
    • Service Manager Team Lead
      Aug 2016 - Jan 2018 · 1 yr 6 mos

    • Service Manager
      Jan 2016 - Aug 2016 · 8 mos

    • Technical Support Analyst
      Jun 2015 - Aug 2016 · 1 yr 3 mos