Williamsport, Pennsylvania, United States
I have worked in long term care for 17 years. I began as a CNA at Rose View Center. I attended Lycoming College and earned a Bachelor of Science in Biology and returned to Rose View as the Admissions Director. I became the Assistant Administrator and then the Licensed Nursing Home Administrator at Rose View Center. I feel so honored to serve our residents each day!
-Assess inquiries when necessary and respond to referrers based on protocol, communicate admission decision and ensure positive admission experience for customer and family. -Ensure an immediate response to CareLine, phone, fax, and walk-in inquiries and referrals and notifies Administrator, RDSM and CareLine Director of barriers. -Coordinate tour and sales process with customers, families and referrers, either personally or through Admissions Designee. -Identify, train, and schedule the Center A Team. -Ensure proper completion, signing and distribution of paperwork in accordance with Admission Sign-In policy and procedure. -Ensure comprehensive and accurate gathering and documentation of customer data in PCC which will enhance appropriate placement and coordination within a Genesis HealthCare Center. -Maintain thorough knowledge of medical, social and financial information relating to Elder Care. -Review performance statistics including customer flow, pending and lost inquiries, denials, hospital discharges and sales activity. -Facilitate sales opportunities for referring hospitals by identifying, initiating, nurturing and maintaining contact with physicians, social workers, discharge planners as it relates to individual center as well as center cluster; work with Administrator and Regional Marketing to follow up, as needed. -Stay abreast of services available within the center and throughout GenesisHealth Care in order to serve as liaison with the center to hospital discharge planners, utilization review nurses, physicians, and other professionals to assist in efficient use of center and alternate care setting within Genesis HealthCare. -Develop and implement long-range and short-term sales plans. -Coordinate and participate in presentations about the center or other appropriate healthcare topics to hospitals, physicians, and other potential referral sources.