Jefferson City, Missouri, United States
I have over 16 years in the waste and recycling industry developing impactful people and impactful programs. In my current position as an Area Retention Supervisor at Republic Services, I have the privilege to lead a team of account managers who are responsible for maintaining and expanding client relations, developing business services, understanding customer needsand facilitating and organizing client requests. My core competencies include customer relationship management (CRM), process implementation, training and development, and problem-solving. I am passionate about creating a positive and impactful culture within my team and my company, as well as giving back to my community. I am always looking for new challenges and opportunities to learn and grow. My mission is to deliver exceptional service and value to our clients and stakeholders.
Coordinated and oversaw customer logistics for optimal transportation efficiency Problem solved and scheduled client needs to ensure profitability Traveled and maintained relations with clients to emphasize personal connectivity Represented program and initiatives at multiple conferences, events and speaking engagements
Developed CDBG pilot program leveraging allocated grant funds to non-profits for eligible activities Guided and supported CDBG Program functions ensuring compliance with HUD regulations Constructed Environmental Review documents for multiple Federal and State funded projects Analyzed diverse mapping tools for multi-project research Compiled and organized financial and accomplishment data for HUD IDIS system Coordinated Federal, State and Local funds with multi-line budget items and eligible activities Reinforced and expanded Fair Housing practices and education Cultivated partnerships and networks by participating in local stakeholder meetings Supported the City at public hearings and public meetings Built, expanded, managed recycling programs and opportunities by acquiring $250,000 in funding Mobilized diverse supplementary programs by identifying & leveraging available resource streams Provided support to City Commissions as liaison Worked Historic Preservation initiatives including survey grants and designations