Shaw, England, United Kingdom
Senior leadership responsibility for the smooth, efficient and sustainable running of GP practices. Lead, mentor and develop supervisors and administrative teams. Collaborate with GPs, clinical leads and central teams to ensure effective workforce planning and governance. Support recruitment, induction, appraisal and performance management. Guide teams to meet QOF targets, KPis and contractual requirements. Oversee patient experience systems including complaints handling and communication processes. Ensure effective rota management and operational resilience during growth and change. Represent the practice in internal and external meetings.
Supported day-to-day management of a busy GP practice. Provided hands-on leadership and staff development. Designed and embedded a practice-wide training programme. Led administrative and clinical rota planning. Supported achievement of QOF targets and contractual requirements. Managed complaints professionally, improving patient experience. Acted as IT systems lead for EMIS, Ardens, MJOG and AccuRx.
Delivered high-quality front-line patient services. Managed appointments, document control and workflows. Supported patients with complex needs. Communicated effectively with diverse patient groups. Collaborated with clinicians and administrative colleagues.
Delivered customer-focused services in a regulated, high-pressure environment. Demonstrated calm decision-making and teamwork during disruption. Gained strong transferable skills in compliance, communication and customer care.