Torremolinos, Andalusia, Spain
Customer Experience & Client Relations: Guest Experience Management · Customer Satisfaction & Retention · Client Relations Management · Complaint Resolution & Service Recovery · Customer Engagement & Loyalty Digital & Communication: Social Media Management · Content Creation · Online Reputation Management · Corporate Social Media Coordination · Copywriting for Web & Digital Channels Operations & Skills: Event Coordination & Operations · Cross-department Coordination · Problem Solving · Decision Making · Attention to Detail · Process Improvement · Adaptability CRM & Tools: CRM Systems (customer data & tracking) · Microsoft Office (Excel, PowerPoint, Word) · Canva
Responsable del seguimiento y mejora de la calidad del servicio, gestión de la experiencia del cliente y análisis de feedback a través de encuestas, reputación online y herramientas de medición de satisfacción. Customer Experience & Quality Management: Customer Satisfaction Analysis · Voice of Customer (VoC) · Guest Feedback Management · Complaint & Claim Resolution · Service Quality Monitoring · Customer Experience Improvement Reputation & Communication Online Reputation Management · Review Management (ReviewPro) · Survey Design & Analysis · Internal Communication Materials · Customer Communication Strategy Process Improvement & Brand Experience Service Quality Standards · Process Improvement · Customer Journey Optimization · Incident Resolution & Reporting
Responsable de la gestión de la experiencia del cliente, coordinación de servicios y apoyo a áreas de ventas y marketing, asegurando la satisfacción del huésped, la fidelización y la eficiencia operativa en el uso de sistemas CRM y herramientas digitales. Customer Experience & Guest Relations: Customer Experience Management · Guest Relations · Customer Satisfaction & Retention · Complaint Resolution · Loyalty Programme Management · Online Reputation Management Sales & Marketing Support: Direct Sales Support · Digital Marketing · Content Creation · Campaign Coordination · Promotional Materials Development · Customer Engagement Activities CRM, Data & Systems: SugarCRM · SAP ERP · Booking Systems Management · Online Reservation Platforms · Data Tracking & Basic Analysis · Microsoft Office Suite · Social Media Management Tools Operations & Coordination: Cross-department Coordination · Organization & Planning · Process Support · Problem Solving · Adaptability · Attention to Detail · Team Collaboration · Decision Making
Marketing tasks · RRSS content and communication Web media content shared · Calendar of promo events Coordinate any marketing actions · Brand awareness: On line reputation & brand protection Measure campaign success · SEM · Marketing Plan · Review Management · Loyalty Programme Management · Direct sales Channel via LCM · Guest experience
Planificación y ejecución de eventos a bordo, incluyendo regatas corporativas, actividades de team building, incentivos empresariales, despedidas de soltera y experiencias náuticas personalizadas. Gestión integral de alquiler de embarcaciones con y sin patrón, asegurando la satisfacción del cliente y la excelencia del servicio. Coordinación administrativa de cursos marítimos de recreo: inscripción de alumnos, gestión de documentación, seguimiento de formación y apoyo a la organización de las actividades formativas.