Greater Manchester, England, United Kingdom
Change and transformation leader with a proven track record across the private and public sectors. Known for making the complex simple, connecting strategy, people and operations to drive meaningful change and business performance. Experienced in leading large-scale programmes, governance and operational improvement, with a people-focused leadership style that builds strong teams, stakeholder relationships and lasting impact.
Partnering closely with the CEO and as a Bruntwood Board member, help shape and deliver the business vision, strategy and purpose. A people-centric leader, driving complex transformation programmes and large-scale projects by connecting teams, priorities and opportunities to deliver meaningful business change and maximise impact against the organisation’s purpose of creating thriving cities. Direct management responsibility for a number of central functions, including Digital & IT, Health, Safety & Risk, Social Value & Partnerships, and Procurement & Supplier Management. Work with the CEO and Board to strengthen governance and decision-making, contributing to strategic direction, culture and organisational performance across the business.
Partnering with the Board to drive strategic change and transformation across the Group. Lead a portfolio of complex programmes, including Group Sustainability, focused on improving performance, strengthening governance and delivering long-term business impact. Work across functions to identify risk, opportunities and efficiencies, while leading the integration of newly acquired UK sites and coordinating stakeholders to ensure successful delivery.
Responsible for the management of M&A integration project activities across the Bruntwood SciTech portfolio. Working with stakeholders to develop and implement detailed project plans, as well as managing dependencies, risks, and project scope to ensure seamless integration and success for future sites.
Senior Manager responsible for the provision of a professional support service across the Services Directorate, including Estates and Facilities Management. Directly managing four critical support functions; Systems & Information, Contracts & Performance, Business Process Improvement and Customer Support.
Senior manager responsible for a varied range of services including Estates and Facilities systems development and support, professional administration and front line customer service. Led, delivered and supported various divisional improvement projects.
Operational manager responsible for the efficient delivery of a range of professional administrative and support services across the Services division. Responsible for enhancing the customer experience through the development of improved processes and implementing dedicated customer contact channels. Focused on driving efficiency and ensuring value for money.
Senior manager responsible for all aspects of HR and personnel management, including team development and implementation of HR processes and procedures. Managed absence-related matters and training compliance to support operational performance.
Senior manager responsible for customer service delivery within a fast-paced retail environment, driving customer-focused objectives aligned to the business plan. Led complaint resolution and stakeholder relationships with local businesses and charities to support corporate responsibility goals.
Selected as an external candidate for the graduate scheme, progressing into first-line and subsequent senior management roles. Gained broad cross-functional business experience and developed operational management capability, successfully completing the programme within the allocated timeframe.