Greater Sydney Area
Duties include: - Ownership & management of APAC (AU, NZ & Emerging Asia) Dealer onboarding to ensure a smooth transition for new dealers and quality introduction into BRP for optimal dealer engagement. - Ownership & management of processing dealer appointments, dealer agreements, changes of ownership, dealer renewals, dealer terminations, and legal processes. - Target specific dealerships with development projects to evolve and improve dealership functionality to increase engagement. - Monitoring Dealer performance against key metrics, such as BRP technician training, BRP sales training, BRP PA&A training and CSI. - Deliver process improvements to support communication cohesiveness between BRP and Dealer network. - Provide strong support to ANZ, Japan & China teams to ensure Dealer Network Evolution. - SAP & Salesforce changes for dealer network in APAC. - Assist with APAC prospecting applications - PMA & NCO applications. - General support for District Sales Managers.
· Account Management of Key Business Partners · Implementation and support of Salesforce Implementation/Case Management · Dealer Portal Training & Support · Support Sales effort · Dealer visits and assist with product ride days · Assist in Sales effort in times of leave or absence · Managing Net Promoter Scores · Order Entry and SAP Analysis · Key member of the Employee Values Program, supporting and developing positive employee engagement & culture. · Support Parts & Accessories sales and troubleshooting.
- Provide outstanding customer service and sales support to over 1000+ sites around NSW to retail leading brands across Australia for all recycling needs. - Strong communication and interpersonal skills, problem solving skills, efficient complaint handling, effective decision making, time management skills when working with high profile stakeholders and ability to perform under pressure during unforeseen circumstances - Compiling and reporting on all calls using company CRM system on a daily basis, prepare reports about current contractor issues or trends to present to account managers. - Ensure customers service it held at the highest standard, by providing direction, instruction and guidance. - Coordinating contractors, monitoring contractor performance, reporting store performance and taking responsible action to improve resource management. - Managed site access for over 100+ contractors, managed contractor compliance to site policies and coordinated company equipment for new and existing sites including delegating movement of equipment and repairs.