Villas, New Jersey, United States
Experienced Freelance Writer with a demonstrated history of working in the writing and editing industry. Skilled in Copywriting, Editing, Blogging, Creative Writing, and Social Media. Strong media and communication professional with a Bachelor's degree focused in Medical Office Management/Administration from University of Phoenix. Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Able to identify and resolve concerns while promoting new products and meeting sales objectives. Personable and dedicated Customer Service Representative with extensive experience insurance industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building
• Utilized best practices for SEO to boost the social media program’s visibility and organic growth • Supported SEO initiatives to improve content, keywords, and branding • Crafted well-written, entertaining and informative blog posts weekly, which increased traffic and readership • Generated interest for new and upcoming product and service releases by managing social media accounts • Proofread and reviewed all print and electronic content to verify grammar, tone and creative quality • Worked with development editors, copy editors and line editors to polish works • Selected cover art, fonts and designs to appeal to target demographics • Proofread and reviewed all print and electronic content for correct grammar and adherence to house style
• Assisted legal staff with collation and organization of case documentation and administrative tasks • Conducted client meetings to discuss and gather key information necessary for upcoming depositions and arbitrations • Researched legal authority and black letter law to compare case facts patterns to precedential cases and determine probable outcomes • Drafted legal correspondence such as pleadings, motions and dismissals for closed cases • Used company templates to prepare subpoenas and correspondence for clients
• Consulted with customers to determine best methods to resolve service and billing issues • Reviewed customer data to assess current issues and determine potential solutions • Negotiated coverage, policy pricing and service delivery during meetings with customers, agents or brokers • Determined level of acceptable risk by reviewing applications for coverage and loss control reports • Worked with colleagues to review and accept or deny new and renewal business • Analyzed risk of loss related to catastrophe, possible loss or severity • Leveraged customers' history, industry and demographic information to calculate renewal rates