Latvia
Experienced customer service representative in translation as well as chemicals industry. I posses the ability to build good relationships with customers and staff who are involved to deliver excellent service. Outstanding team player as well as able to work individually. Stress resistant and able to adapt to fast changing environment. Excellent communication skills as well as able to find the right approach to each individual. Experienced in an international environment where following languages have been and are still used - Latvian, Russian, English and Spanish. Perseverance and desire to learn as well as gain knowledge has helped to achieve all the goals that were set. University experience in Bachelor's and Master's studies has taught how to search information, critically evaluate and deliver this information in a comprehensible way. Always in movement and always willing to learn new for self-improvement. I continue to explore opportunities, gain knowledge and share my experience. Interested to develop skills in photography and videography.
Junior customer service representative in EMEA export team at allnex. Key responsibilities: *Order entry and order processing. Entering correct customer details, selecting correct mode of delivery, payments terms and inco-terms. Checking that the price is correct in the system before order shipment and delivery. *Make sure that orders are entered and processed on timely manner. Completion and confirmation to customers regarding estimated time of arrival of orders. Communication on order changes if any. *Coordination of order deliveries with various plants from planning and logistics; *Providing support for sales managers, which includes making reports for past orders, information on customers, new customer creation and communication between departments in order to provide excellent customer service; *Maintaining excellent relationship with customers by providing information on product lead times, product packaging and answering to additional questions.
The main responsibilities included following: *Perform synchronous decoding of audio recordings in a text editor (receiving audio file, which needs to be written down in Word file - word by word); *Enter corrections in the transcripts after editor has proofread and edited Word document.
The main responsibilities included the following: *Order recipe, order entry and order processing; *Daily work with customers from Spain and providing information on order status; *Communication with plants, logistics and planners concerning material and transport availability as well as best possible delivery dates for customers.
Key responsibilities as a translation project manager were: *Recipe of new documents to be translated and sent to the responsible translator depending on the language and document type (medicine, law, technical instructions, etc.) and terms; *Communication with customers about translation language and delivery date; *Communication with translators about due dates, when translation has to be submitted; *Delivery of translated documents in a timely manner (includes document recipe, communication with translator, translators ability to meet the deadline, proofreading, submitting the final translated document to customer); - Communication with clients about provided services of SWEDtext by e-mail or telephone.