City of Cape Town, Western Cape, South Africa
Results-driven customer service, travel support, and operations specialist with over 4 years of experience across aviation, tourism, retail, and consumer operations. Skilled in ticket management, appointment coordination, troubleshooting, and resolving customer issues efficiently through CRM platforms. Known for professionalism, efficiency, and strong bilingual communication skills while delivering seamless customer experiences.
.Manage customer service operations by handling support tickets and ensuring timely resolution of customer queries .Schedule and coordinate service appointments between customers and technicians .Provide troubleshooting assistance for household appliances and guide customers through technical solutions .Deliver professional customer support while maintaining high levels of customer satisfaction .Collaborate with internal teams to ensure efficient service delivery and operational excellence .Maintain accurate customer records and follow up on ongoing cases to ensure successful resolution
.Develop tailored travel proposals for Southern African destinations .Negotiate with suppliers to secure competitive services .Maintain and update CRM-style client databases for seamless operations .Budget and track travel expenses to ensure financial accuracy .Manage invoicing .Ensure the accuracy of all bookings details and verify arrangements with suppliers .Prepare travel documents for clients .Arrange payment to suppliers
.Handled customer emails regarding flights, pricing, and Documentation .Resolved client complaints using professional and clear communication .Proofread official document for grammar, consistency, and accuracy .Ensures timely updates and RecordKeeping across internal systems
.Managed Inbound/outbound calls for ticketing, bookings and support .Resolved booking issues and offered tailored services solutions .Consistently exceeded performance target and customer satisfaction goals .Upselling existing services to clients
.Supported customers with online booking, ticketing, and check-in through web and mobile platforms .Troubleshot technical issues such as login errors, payment failures, and boarding pass downloads .Maintained and updated flight schedules, fare information, and travel policies on airline websites .Provided clear customer guidance via phone to ensure smooth digital travel experiences
Handled the company's online presence _ regularly updated the company's product on various social media accounts. Buying and selling of products Dealing and solving customers complaints over the phone Calling and updating customers on promotions and new products.