United States
A strategic and results driven analyst at the intersection of business operations and cybersecurity.Passionate about leveraging analytics and technology to solve business problems and support evidence-based decision-making. Background includes business analytics, cybersecurity data analysis, and technical support. Experienced in collaborating with cross-functional teams, interpreting large datasets, improving reporting processes, and communicating findings clearly to both technical and non-technical audiences.
• Identified patterns in customer support data that revealed recurring technical issues; presented findings and actionable recommendations to leadership, contributing to improvements in first-response resolution rates. • Coordinated with internal stakeholders to gather data requirements, interpret findings, and present recommendations that improved reporting accuracy and operational efficiency. • Wrote SQL queries to extract and analyze customer and billing data from the company's hosting management systems using Power BI to supporting ad hoc reporting requests from operations and sales teams. • Tracked and reported on key hosting performance metrics, including server uptime, plan utilization, customer churn, and subscription growth using Power BI, delivering recurring operational reports to leadership on a weekly and monthly basis. • Maintained documentation of reporting workflows and data definitions to ensure consistency across billing cycles and reporting periods.
• Supported the security operations team by compiling and analyzing threat intelligence data, helping translate raw security logs and vulnerability scan results into summary reports used for client briefings and compliance reviews. • Used Python and Excel to clean and structure datasets from multiple data sources, improving data quality and insights accuracy. • Assisted senior analysts in building visualizations that tracked threat activity trends over time, making it easier for clients to understand their security posture at a glance. • Maintained thorough documentation of data processes, report templates, and analytical methodologies, ensuring consistency across reporting cycles. • Supported data collection and analysis efforts across assigned projects, helping teams identify patterns and translating findings into concise reports for stakeholder review.
• Supported the development and execution of research projects within the Office of Information Technology, including data collection, statistical analysis, and interpretation of findings to inform evidence-based recommendations to university leadership. • Maintained accurate and organized records of reports, datasets, and team materials, upholding data integrity and accessibility standards across the department. • Collaborated with faculty and staff stakeholders to provide technical support and reporting assistance, developing strong cross-functional communication and problem-solving skills.
• Supported daily administrative and operational functions, including organizing records, preparing correspondence, and coordinating schedules to ensure smooth departmental workflow. • Provided customer service support to clients and visitors, demonstrating professional communication and interpersonal skills in a fast-paced business environment. • Provided front-line support to visiting entrepreneurs, scholars, and partner organizations, demonstrating professional communication skills in a multicultural, fast-paced business development environ