Lusaka, Lusaka Province, Zambia
I am a results-driven Human Resource professional with over 5 years of experience in HR operations, employee relations, recruitment, and payroll management. I specialize in building efficient HR systems, supporting employee performance, and ensuring compliance with labor regulations. I am reliable, detail-oriented, and committed to fostering a positive work environment where employees can thrive. I am passionate about driving organizational success through effective HR practices and continuous improvement.
Responsible for overseeing HR operations, including recruitment, employee relations, payroll coordination, and compliance. Actively involved in managing disciplinary processes, improving employee performance (especially drivers), and ensuring smooth HR processes that support business operations.
Business Development and Client Acquisition, Client Relationship Management,Sales Presentation and Negotiations, Marketing and Promotion, Policy Administration and Coordination,Claims Support and After -Sales service,Team Collaboration and Training, Professional Conduct and Compliance.
As a Retail Marketing Manager, I lead the planning and execution of marketing strategies that drive store traffic, increase sales, and enhance brand visibility. My responsibilities include developing promotional campaigns, managing budgets, coordinating in-store activations, overseeing social media marketing, and maintaining consistent brand identity across all channels. I also collaborate closely with sales, operations, and merchandising teams to ensure smooth campaign execution and deliver an exceptional customer experience. In addition, I lead and mentor marketing staff, track performance metrics, and provide insights for continuous improvement.
As a Branch Manager, I was responsible for overseeing all daily retail operations, ensuring smooth running of the branch and achievement of sales targets. My duties included supervising staff, managing inventory, handling customer service, and maintaining financial control. I focused on improving sales performance, motivating the team, and delivering excellent customer experiences.
Managing and leading a team of sales marketing, and customer service professionals to achieve branch goals. Identifying and pursuing new business opportunities to drive revenue growth and expand the client base. Building and maintaining strong relationships with existing clients to ensure customer satisfaction and retention. Managing sales performance, setting sales targets, and implementing strategies to achieve sales goals. Implementing marketing strategies and campaigns to achieve business objectives. Overseeing branch operations, including staffing, training and performance management. Providing regular reports on branch performance, sales metrics, and markets trends. Ensuring compliance with company policies, regulatory requirements, and risk management procedures. Identifying training, and developing talent within the branch team.
Building and maintaining strong relationships with customers to understand their needs and provide solutions. Having in-depth knowledge of the products and services being sold to effectively communicate their value to customers. Identifying and pursuing new sales opportunities to meet or exceed sales targets. Conducting needs assessments to understand customer requirements and provide tailored solutions. Delivering presentations and demonstrations to showcase products or services. Negotiating prices, terms, and conditions to close deals and meet sales targets. Managing existing customer relationships to ensure customer satisfaction and identify opportunities for upselling or cross-selling.