Greater Hamburg Area
Global Logistics Technology Leader | Agile Project Management | Digital Transformation 15+ years leading diverse teams in shipping & logistics. Delivered an in-house global Order Management System (OMS). Expert in Agile (SCRUM, Kanban), DevOps, Lean, and business change management. Passionate about empowering teams, fostering engagement, and driving operational excellence (DMAIC, SIPOC, FMEA). Proven success in remote/hybrid leadership, cross-functional collaboration, and managing multicultural teams across 20+ nations. Results-driven with a strong track record in strategic thinking, problem-solving, and delivering projects with the right value at the right time.
-Leader of the KN corporate Sea Logistics Team (Business Process Owners, Product Owners, Service Management, Test Management and Project Management), overseeing and enhancing our in-house Transport Management System (TMS) SeaLOG. -Business responsible for the development and transformation of our TMS and its Sea Logistics business processes -Transform with the teams our TMS into a modern and integrated platform (AWS Cloud, Web UI (angular), Data Warehouse Management, automation), integrating various systems for seamless operations. -Drive with the team operational excellence, automate manual processes for operational efficiency, ensure that the system is utilized globally to its full potential, and improve customer satisfaction. -Shaping our supply chain resilience and adaptability, making it a cornerstone of our modern logistics management. Following in this role a strategic approach to handle all activities in Sea Logistics.
-Overall business responsibility for the GLOBE Documentation product and the global software rollout -Leading diverse teams of business experts and rollout management -Perform transition of all product and rollout related tasks and responsibilities from GLOBE project into the central Maersk organisation, focusing on continuous improvement potentials and ongoing organisational changes towards a global integrator of logistics -Assisting the global Customer Experience Excellence teams in developing, coaching and implementing corporate standards (Service Level Agreements and Standard Operating Procedures) and processes by using the new integrated system efficiently -Continuously liaise and manage relevant stakeholders to identify service gaps at the earliest possible stage by driving engagement across business and IT organisation on all levels -See below...
• Leading international business expert team in agile strategic project • Formulating business case, product vision and strategic roadmap • Managing development backlog and lead agile teams as the PO (SCRUM) • Development with cloud technology stack and new decoupled architecture • Building strong working relationships with internal/external key stakeholders • Defining invoicing process steps and required interfaces to SAP 4/Hana • Formulating execution of test phases and functional business rollout worldwide • Coaching efficient team and delivering high-quality software in scope and time • Product acceptance and successful transition into line organization • Responsible for successful technical and functional software rollouts in key business areas
•Leading and maintaining a motivated, customer focused and well-coached team. •Formulating and executing local customer service strategy for Chile, Peru, Ecuador, Bolivia incl. Third Party Agents. Focusing on customer centricity and an efficient delivery model End-to-End •Defining and monitoring realted Customer Order Management processes (Order-to-Cash) in all local Business Units and Agency Offices. Driving with stakeholders standardization and business change. Business Process Owner for utilized IT systems. •Driving continuous improvements, monitoring performance against established KPIs and targets, and taking corrective actions as required. •Optimizing collection processes of local fees/charges, offering new products •Developing new business areas and organizational models End-to-End •Cultivating customer relationships and listening to the needs of the customers. •Defining and Maintaining QM / EM relevant documents and working instructions according to ISO 9001 / 14001
Cargo Department in Liner Ferry Services, Forwarding Department, Kiel-Canal Agency/ clearance of vessels in transit, Port Agency/ port clearance, Average Department/ P&I correspondence.