Copenhagen Metropolitan Area
SUMMARY Senior manager with strong skills in operations, customer, staff, interim and project management (in an agile context). My main characteristics: Professionalism, empathy, integrity, result- and process oriented with a holistic mindset. CORE COMPETENCIES • Process Control and Optimization: I guarantee a governance structure that ensures ownership of processes through process mapping, trim, flowcharts, Lean, interface analysis, Kaizen etc. • Digitalization, project- and datamanagement: I automate processes that can be automated through RPA, chat bots, system development etc. (in an agile context) and hereby create additional value for the customer through faster responses, qualified and validated data and hereby fewer errors. • Management: I use leadership and governance tools, delegation, common sense and empathy in my leadership of managers and employees. I'm not a big believer in micro-management, since it rarely creates sustainable results. • Customer Management: I use FTR, AHT and SLA principles in my approach to the customer experience and ensure that employees and managers are qualified to meet the demands of the customers. • Performance management: I strengthen the performance of managers and employees using a variety of tools (eg KPIs, board meetings, one to one interviews, 360 review, coaching, etc.). • Change management: I am strongly inspired by Kotter's 8 steps. My experience is that change is most successful when employees to some extent find themselves involved in the change. • Staff and operational management: I make sure that administrative procedures are documented and followed (in terms of budgeting, core tasks, compliance etc). I ensure that the strategy and tactics are consistent through clear goals, annual cycle, milestone plans, etc. MY PASSION People management, Customer service, processes, results
Responsible for creating a validated, compliant and accurate end-to-end data process across core systems. Furthermore responsible for implementing a governance control environment for end-to-end data to ensure correct member pension policies and customer deliveries with the highest possible data quality (reports, tax reports, etc.) In addition responsible for a solid and quality-assured set-up in relation to the placement of all types of payments, including advicing and guidance of companys and organizations in ensuring correct payments and deliveries. PO and BO of building a new payment system. And BO of forcas RPA team. Datamanagement consist of three teams: An Insurance specialist technician team a payment specialist team and a RPA specialist team. Employees: 25
Head of Staff and business development (HR, Finance, digitalization, It, Business Development and BI, Communications and Marketing). Responsible for supporting the business administration, fx automation of business processes through robotics, chat bots and machine learning. Employees: 75 Results: Replacing all non profitable suppliers. Realized transparent budgeting to the Board. Initiated robotics implementation focusing on all repetitive processes to be automated. Implemented new mission description structure across the entire organization so that interfaces are crystal clear.