Bavaria, Germany
Senior project manager (PMP certified) with broad international experience in customer projects, services portfolio, matrix organizations and operations, and sales support from acquisition through maintenance. Direct professional work experience includes: • 15+ years of international Telecommunications/IT • Lawful Interception and Security SW Applications • Complex international customer projects • Services Portfolio / Program / Product Management • 3rd Party Partner and Supplier Management • Contracts and Service Level Agreements • Customer strategic partnerships and joint market development • Technical sales support and Bid Management Visit: www.lstewart-consulting.com Specialties: International organizations, international business, customer projects, presenting, negotiation, coordinating, maintenance, communication & teamwork, business relationships, and multi-party solutions
Services business unit serving Enterprise markets in ICT projects. Responsibilities include service sales and channel services project and program management for indirect channel sales and direct sales covering the Service lifecycle.
Achieved these results: - Creating and defining the service-based portfolio, programs and products for training, maintenance, consulting and professional services. - Customer offering services description and product documentation - Costing and pricing of service products - Enabling of Sales and other internal organizations - Establishment of customer and supplier Service Level Agreements (SLA) - Negotiation of supplier service and maintenance frame contracts
Security Applications 3rd party supplier manager; special focus on Intrusion Detection and Prevention products from Sourcefire and McAfee. Achievements included: - Writing and reviewing frame contract body and amendment documentation (Product Agreements, Support and Maintenance Agreements, Non-Disclosure Agreements) - Contract negotiation - Supplier Handbook creation
Managing innovative customer projects for mobile network operators and IT solution providers focusing on customized Applications and Solutions for Multimedia and Mobile Data (e.g. Messaging, Lawful Interception, and Indoor/NanoGSM Radio, Video Streaming (IP-TV & Mobile-TV), Location Based Advertising, Location Based Services, Fixed/Mobile Convergence, Rich Communications, Presence & Group List Management, Ring Back Tone, and WAP GW). Projects include high profile Turn Key rollout and aircraft GSM/GPRS communications projects.
Developed strategic partnerships with lead customers via joint market development activities. These activities included introducing new mobile technologies and business development opportunities. Obtained market and customer requirements, and fed back info to the Research and Development teams. Represented Siemens at international conferences and events. Established relations and strategic partnership with Vodafone Global for joint cooperation on next-generation mobile IP-based networks. Built foundation for product development and sales. Worked on the evolution to IP-based networks involving service application platforms, mobile data applications, corporate mobility and end-to-end all-IP. Also provided packet switching solutions for GSM and next-generation (2.5G/GPRS and 3G/UMTS) mobile networks. Included internal and external marketing and sales push activities.
Led projects and coordinated end-to-end customer network solutions. Delivered Siemens Core/Edge Packet switching presentations and workshops to customers and Siemens local companies on both high-level management and detailed R&D levels. Participation included tender defense. • Built worldwide reputation as Siemens department leader. Quickly adapted to multi-cultural situations. • Defined end-to-end network configuration solutions for customers in fixed-line and mobile networks. • Managed cross-functional team of more than 20 members across US and Germany. Coordinated tender responses, produced technical statements of compliance and created network configurations. • Maximized results of global sales force by delivering effective training in Europe, Asia, and N. America. • Defined technical solutions for customers in fixed-line and mobile networks. Presented solutions to high-level management. Created offers for international customers.
SW engineer within Fixed Line (EWSD) and Broadband Networks (MSX 36190 ATM/IP Core). Focus on Custom Calling Features and Call Processing Maintenance working on 14 different software releases.