Brooklyn, New York, United States
Simplified challenging tasks by defining goals and roadblocks of each task, and creating streamlined guides and tutorials to enable staff to achieve consistent results Set a foundation to address gaps in patient service due to inventory issues by educating staff on proper usage of tools and resources Promoted both workflow efficiencies and improved patient outcomes through conversion of patients to automation services by communicating benefits to both patients and team members
Guided staff development with a focus on role fulfillment and functional competencies to ensure every member was both capable and willing to meet needs of the pharmacy Mentored interns and externs with focus on professional development, competency assessment and topic discussions Balanced staff needs and duties by defining expectations, while being mindful of their desired hours and scheduling issues, ensuring retention of trained talent Actively engaged the local community as lead pharmacist through blood pressure screening and immunization clinics in churches, nursing homes, housing communities, and state senator’s office Promoted a welcoming atmosphere for team by celebrating milestones and shared accomplishments, while dissolving barriers between storefront, pharmacy, and management teams
Established partnerships and shared resources by optimizing inventory via interstore and bridging staff members to fill needed shifts Acquired localized ideas of best practices and applied that knowledge broadly
Acted as an intermediary between all departments connected to the pharmacy
Encouraged returning customers by building a connection with them Coordinated with staff to resolve issues in a timely fashion Accommodated team with schedule flexibility and provided shift coverage