Ireland
Customer-focused technology professional with 5+ years of experience helping organizations adopt innovative solutions that drive growth, efficiency, and customer success. My background spans business consulting, SaaS, CRM, virtual and mixed reality, and artificial intelligence. Throughout my career, I have focused on consultative selling, business development, and building strong customer relationships across global markets. Currently, I work as an API Account Executive, helping organizations evaluate, adopt, and scale AI solutions using OpenAI's API platform. Previously at Meta, I supported the growth of Kustomer's CRM platform and Meta Reality Labs' VR/MR solutions across a range of industries.
As an API Account Executive, I work with inbound prospects to help them evaluate, adopt, and scale AI solutions using OpenAI’s API platform. I partner with business and technical stakeholders to align solutions with customer goals, driving successful implementation and long-term value realization.
• Managed and supported SME and global enterprise accounts, driving engagement, adoption, and expansion opportunities across Reality Labs (VR/MR) solutions • Managed and qualified inbound leads and account inquiries, ensuring timely engagement, structured discovery, and progression into active opportunities • Conducted consultative discovery conversations to identify customer needs, business objectives, and technical requirements • Partnered closely with Account Executives and cross-functional teams to support pipeline progression and opportunity development • Provided ongoing client engagement and product guidance to support solution adoption and customer value realization • Supported enterprise customers in identifying opportunities for VR/MR integration aligned with business transformation goals
• Developed and qualified new business opportunities across EMEA and LATAM for CRM and customer experience solutions. • Conducted outbound early-stage discovery to align customer needs with platform capabilities and business outcomes. • Supported Account Executives with demos, stakeholder engagement, and pipeline development.
• Providing excellent customer service, • Attending meetings and training courses, • carrying out overtime work in a high-pressure environment, • receiving client feedback, • taking action on customer complaints and compliments, • learning in an immersive multinational environment • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor. • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences. • Taking action on customer complaints and compliments, • Learning in an immersive multinational environment.
SEBRAE is Brazil's leading organization dedicated to supporting the growth and development of micro and small businesses through consulting, education, and strategic business guidance. • Managed a portfolio of small and medium-sized businesses, providing strategic guidance tailored to each client's objectives and growth stage. • Conducted business consultations focused on improving operational efficiency, increasing revenue, reducing costs, and enhancing competitiveness. • Engaged with business owners and C-level executives to understand challenges, identify opportunities, and recommend appropriate solutions from SEBRAE's product and service portfolio. • Developed and maintained strong client relationships, ensuring high levels of customer satisfaction and long-term engagement. • Monitored client progress and provided ongoing recommendations to support sustainable growth and measurable business outcomes,
• Handling administrative requests and queries from senior managers • Organizing and scheduling appointments with admin software and utilizing Microsoft Office. • Writing email, correspondence memos, letters, faxes and forms • Developing and maintaining a filing system • Updating and maintaining office policies and procedures • Executed record filing system to improve document organization and management. • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data. • Assisted development and implementation of new administrative procedures. • Updating and maintaining office policies and procedures