São Bernardo do Campo, São Paulo, Brazil
Project Manager with over 5 years of experience in implementation projects, specializing in payment and bank sector. Proven expertise in managing global projects, leading cross-functional teams, and ensuring successfull delivery of complex solutions. Extensive knowledge of connectivities, including API integrations.
Managed implementation projects within the onboarding team, responsible for a portfolio of multinational clientes across various sectors. Analyzed client business needs and aligned them with the bank's products, ensuring precise project control for timely delivery. Implemented connectivity solutions (Swift, API, FileAct) for the transmission of both domestic and international file layouts.
Managed the implementation team responsible for medium and large client portfolios, overseeing team activities. Provided support for ongoing implementations and resolved complex issues. Conducted process analysis and identified areas for improvement. Controlled operations and ensured the quality of the deliverables.
Oversaw the implementation of medium and large clients, ensuring the successfull integration of payment methods. Responsible for requesting integrations with the bank or aquirer and monitoring the progress and receipt of eletronic files. Managed file processing requests, validated information on the platform, and identified and corrected any issues to ensure project delivery.
Managed the implementation process for small clientes on the APP (simplified reconciliation tool for self-employed individuals and micro-entrepreneurs). Identified and resolved issues related to automatic integration. Analyzed received files and ensured they were processed with the correct format. Corrected processing error to ensure smooth operations.
Experienced Secretary with a strong background in daily administrative tasks. Responsible for managing client schedules, handling customer inquires via phone and email, and preparing business proposals. Proficient in issuing invoices, scheduling meetings and site visits, and maintaining various spreadsheets for operational purposes. Also experienced in organizing documentation for accounting, ensuring timely and accurate reporting.