São Paulo, São Paulo, Brazil
Commercial and relationship management professional with 10+ years of experience driving growth, building strategic partnerships, and managing enterprise clients across technology, e-commerce, retail, travel, and payments. Throughout my career at Adyen, Sony, Booking.com, and Carrefour, I have worked with global organizations to solve complex business challenges, support international expansion, and deliver sustainable growth across multiple markets. Experienced in navigating multicultural environments and leading cross-functional initiatives across LATAM, North America, Europe, and Asia. Co-founder of MUST (Mulheres do Turismo) and TEDxSãoPaulo volunteer, supporting initiatives focused on community building, knowledge sharing, and women's empowerment.
POC for enterprise merchants, powering them to grow across the payments landscape helping them grow their business across the globe.
- Responsible for retail e-commerce performance, managing the relationship with internal stakeholders and monitoring mainly KPIs, such as merchant investment, sales approval, profit, etc. and measuring the impact P&L level; - Track and creation of business project to increase website performance; - Track sales funnel and customer journey; - Planning and forecasting budget and profit P&L level; - Leading campaigns and being the main POC, such as Black Friday or other special day.
- Account management and pricing Specilist; - Main contact to managed portfolio partners at São Paulo region, suggesting actions through sales reports to improve hotel performance and analyze the results, increasing product share. - Responsible for creating strategies to make sure the company has the best prices, availability and inventory to customers. Building and managing relationships with Hotel Chains, helping them working with Pricing, Revenue Management and suitable Products in order to boost sales.
- Provide partners with market-based information and business strategies; - Suggest actions through sales reports to improve sales performance; - Implementation of rate strategies according to the partner profile; - Promotion of tools and guidance on better use of Booking.com extranet;
• Parts Purchase Planning imported of Customer Service; • Development of strategies to reduce stock level; • Development of improvement projects to reduce lead time to import; • Negotiation with international and national suppliers; • Transmission and monitoring of purchase orders for international suppliers using the SAP system; • Identification of "gaps" in workflows and solution; • Implementation of fiscal entry process and physical transfer of importation; • Consumption and demand forecast; • Report Update for KPI's performance.
- Developed project to reduce importation lead time (45 days to 22 days) - Implementation of fiscal entry process and physical transfer of importation - Translate SKU from English to Portuguese